Caliber - Raleigh - Oak Forest Dr
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
I thought Caliber Collision did an excellent job on my car!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
They gave me my vehicle back in worse condition than I brought it to them and lied to my face about it.
Customer Service - 0.5/5.0 -
They talked to me as if I didn't have a clue about my own coming and goings.
Returned Clean
Likely to Recommend - 4.0/5.0 -
BUT - I would caution folks that you have a policy that says you won't order the parts until the car is in your shop. Given how long I was without my car because of one part that took weeks to get to you, I would suggest you revisit that policy. Pretty much once I told you that my insurance company would pay you directly rather than send me a check, you should understand that I am going to have the work done. Then you can order the parts and let me know when they are ALL in - then I can bring you the vehicle. Would have saved a lot of frustration on both ends
Repair Quality - 5.0/5.0 -
I am very satisfied with the quality of the repair. What I am less satisfied with is the time spent waiting for a part to arrive. This is not your fault in the sense that if the part does not arrive you cannot, obviously do the work. But to wait over three weeks for a part gave me time to wonder why: a) during this time when parts are commonly delayed, why not order the parts before I bring my car in for the minor repair; or, b) at least look for other suppliers (which maybe you did and didn't tell me). In any event waiting a month for a simple repair when 3 weeks of the time was simply waiting for a part to arrive seems difficult to rationalize.
Customer Service - 4.0/5.0 -
People were professional and communication was good for most of the long waiting period - waiting only for a part. Again I do not fault your people per se - if the supplier says the part will arrive Thursday and it doesn't there is not much you can do. By the third week of the same over and over, it did seem to be a bit much to continue with the same supplier - but you are the professionals. From my end I was told, many times, that the part had not yet arrived. So communication was fine
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 4.5/5.0 -
Many of the things involved were not in the control of the repair shop but the work was done well and they wanted to make sure the vehicle was repaired correctly.
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
People were friendly but repairs took twice as long as expected.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The quality of the repairs are fantastic. And, Ms. Gina is the 'BEST'! Keep her. If not, you guys will be in trouble. She was absolutely fabulous.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Gina was awesome with scheduling and following up with us regarding my sons vehicle. Taylor walked me through every step of the way and insured me that the car would be completed correctly. The vehicle looks better now than it did before the repairs. I feel they were honest and reputable. 5 STARS from me!!!
Likely to Recommend - 5.0/5.0 -
Already have!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great company, great service and they did an excellent job!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work and excellent customer service!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
My repairs were fine but there was still broken glass in my passenger seat and someone cut there hand on it.
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Thank you for going a great professional job
Likely to Recommend - 0.5/5.0 -
At least this location. I have used the Fuquay location a least twice before with great results. Once when it was Haddocks an once when it was Caliper. I was told this was the best location to take my Mini. The work was good, but the service was not. Would not recommend the Raleigh location at all.
Repair Quality - 4.0/5.0 -
Satisfied w the results but not the process.
Customer Service - 2.0/5.0 -
Never was updated on the progress of my repair during the three weeks that my car was in the shop. Every update was due to my following up.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Everyone there, including Gina at the front desk, were very courteous and professional with there efforts to engage with me in the work on my vehicle. The work itself was completed as agreed and looks great. Thank you Caliber!!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
From the check-in to the car repair and checkout, I had a great experience. Everyone was nice and professional; in addition, communication during the repairs was very good and respected my contact preference. I’m also very happy with the way the repair was done, the team was able to make the car look new while saving me money on new parts.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was so so nice and so communicative.