Caliber - Raleigh - Oak Forest Dr
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Very welcoming and friendly and job well done
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very convenient on time and did good job
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Gina was helpful and kind on the phone and more amazing in person. She took the time to explain what was happening which as a first-time customer, I truly appreciated. Chris kept me informed during the process and answered all of my questions.
Likely to Recommend - 5.0/5.0 -
I have already recommended the shop!
Repair Quality - 5.0/5.0 -
The employees and the repairs were both excellent! I was treated well, kept informed of the timeline, and my car looks amazing!
Customer Service - 5.0/5.0 -
Gina at the front desk is a classy, kind woman. She walked me through the process and answered all of my questions. Chris was just as wonderful and kept me informed through the entire process.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Brilliant service from Chris
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
They’re fine I’m sure… but it was a hassle to deal with. Front desk woman is the only reason why I’d tell someone to go there.
Repair Quality - 2.5/5.0 -
I would call and they would say the car will be ready to pick up likely today or the next day. Then I’d call the next day and they would give me the same “today or the next day” The car smelled like smoke when I picked it up, but the guy said it was probably the cleaner they used, not sure why they needed a cleaner on the inside of the car when they were working on my trunk. Also they did not put the tab back on my gear selector panel. The paint looks nice, the trunk closes… but the staff communication is poor. If it weren’t for the front desk woman, I likely would have been more frustrated with this experience considering they never updated me on my car unless I called and it was always “it’ll be ready soon” The front desk woman is a phenomenal employee and without her I imagine you wouldn’t bring nearly as many people in.
Customer Service - 2.5/5.0 -
Front desk woman 10 Everyone else I felt couldn’t give me any real information.
My Experience - 5.0/5.0 -
Repair looks good. Staff were informative.
My Experience - 5.0/5.0 -
Fantastic and timely job! I was definitely satisfied with the outcome.
My Experience - 5.0/5.0 -
Everyone there is so polite. Gene is the absolute best accountant/front desk clerk and Tyler did a phenomenal job and always communicated with me about my repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Were great people to leave my car with, kept me informed about my vehicle. Will take my vehicle back to them any time. Very pleased when I got it back.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very friendly people also
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Service was great .explanation about work done on my car was satisfying and great warranty.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
receptions was very friendly and well explanatory to the work will be done on my car
Customer Service - 4.5/5.0 -
friendly person and Knowledgeable.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
This was the best experience I have ever had with auto repair! From my first call with Gina, I knew this was the place to take my vehicle. Everyone was professional and friendly! Taylor and Chris kept me well informed the entire time and got my parts in, in a timely fashion, even with supply chain issues. Jacob did a PHENOMENAL job on my car. It looks better than new!!! Most of all... I felt cared for during the experience. I laughingly told Gina it was so nice to meet her and I enjoyed my whole experience, but hope I didn't have to see them again, hahahaha!!! This location will be my go to if I ever need them again and I will recommend this location to anyone I know in need of a good body shop.
Likely to Recommend - 5.0/5.0 -
I was so pleased I will be recommending them to everyone! I also already wrote a Google and FB review :-)
Repair Quality - 5.0/5.0 -
The level of care, concern and attention to detail on the repair of my car was absolutely wonderful! Jacob did an AMAZING job!!! It's in better than new condition! I saw it when I was pulling in and had to get out of the car there to look at it because it looked so good!!!! I am hoping not to have to utilize them again, as an accident brought me there, hahahaha!!! But I will be recommending this location and Caliber to anyone in need of excellent service and repair work!
Customer Service - 5.0/5.0 -
I was notified every step of the way with parts, ordering of, how far they were in the process. It was so great! I was always up to date and informed. Taylor and Chris were outstanding!
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Timely, responsive, quality work, quality customer service