Caliber - Randallstown
In operation 29 years, 10 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
I’m totally pleased. Your text updates were very nice and all the staff was great. 4/4 stars
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0 -
Paint over spray on right rear pillar and window. Can see line where tape was applied and discoloration on right rear pillar.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Job well done professionally and carefully, repaired, cleaned, and delivered courteously.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Prompt and efficient service
My Experience - 5.0/5.0 -
My car was examined carefully & immediately. I was updated about damages & estimated repair time. Repairs were done so well that the car looked new. Staff were helpful and efficient. Overall, Caliber Collision get an A. Only the updates could be better with more accuracy about when the job would be completed & when I should pick up my car. REW
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone I interacted with was polite and personable, and I felt like I was being taken care of.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Daniel was great. He answered all of my questions, and provided awsome customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The repairs were done very well. But the contents of my trunk was not as it was when I dropped it off
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent & timely service
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great work and very timely.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 1.5/5.0 -
I have had electronic issues since I received my car back
Customer Service - 2.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
I am very surprised that I received my vehicle back in a short amount of time. Picked it up last Thurday and no problems so far. Thanks for what you do.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
I was referred to Caliber by my insurance company. The damage was minor to the drivers side front end of my vehicle. They unnecessarily opened the locked bed of my pick up truck and stole an entire 48×36 tote full of brand new work clothes and steel toe boots. Well over $500 worth of items. They admitted to seeing it, but have no idea where it disappeared to under their watch, and claim to have no cameras to review for proof. I would not recommend!
Customer Service - 0.5/5.0 -
Dishonest and unwilling to compensate me or allow me to keep my $500 deductible for the missing items.