Caliber - Renton
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
great job
Customer Service - 5.0/5.0 -
great service
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I love the way abra services .It’s professional and kindness. Thanks.
Likely to Recommend - 5.0/5.0 -
Excellent
Repair Quality - 4.5/5.0 -
The brakes a little bit deference with before accident
Customer Service - 4.5/5.0 -
The brake is little bit deference with beak before accident .
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
Everything looked great except the rim they put on as a replacement looked all scuffed when I picked up my vehicle
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
You should have coordinated with the person who dropped off the car who was also the car owner, not the policyholder.
Likely to Recommend - 3.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 1.5/5.0 -
It might be USAA's fault, but no contact (from the shop) was made with my wife, the owner of the vehicle, and the person who took the vehicle in to be repaired.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
I'd go back, but I think I'd try another place first. I wasn't informed of the estimate before they did the repair, administrative folks were hard to work with, and I had to argue about my $300 deductible, which was confirmed with my adjuster. And it's just crazy in here! Happy with the results of the repair though!
Repair Quality - 5.0/5.0 -
Excellent bodywork
Customer Service - 5.0/5.0 -
Bernie was amazing!! The administrative staff is another story, as she's new and seems to have never worked in customer service before. She's quite unfriendly and doesn't know how to triage customers, and is argumentative. But I tried to have patience!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great and quick service
Customer Service - 5.0/5.0 -
Great
Returned Clean
My Experience - 5.0/5.0 -
The car looked brand new after the repair and I’m extremely happy that you went above and beyond by vacuuming the interior!
My Experience - 5.0/5.0 -
Excellent service and great job.
My Experience - 0.0/5.0 -
I do not have my car back yet, so this survey seems oddly timed.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
There was a smudge in paint and decals were not on upon initial pickup, but they handled issues quickly.
Customer Service - 4.5/5.0 -
There was a little miscommunication with saying my car was ready, waiting for decals, and then not picking it up that day due to smudge in the paint, but they handled issues quickly and we'll.
Returned Clean
My Experience - 0.0/5.0 -
I didn’t think communication went very well on their end. When I dropped the car off they told me they would know let me know when it would be done by the end of the day or next day. They didn’t let me know until 3 days later. Then they told me it would be done on Wednesday or Thursday, and I didn’t hear anything from them until Friday after I had called them twice. At that point I was told it would be an additional 6 days. I understand things take time but try to have more accurate estimates. Or when you know you won’t make the deadline let your customer know right away, especially when your estimate is off by 6 days.