Caliber - Richardson

4.7 (4,391reviews)
95%
666 North Central Expressway,  Richardson,  TX  75080
See Photos
Instant Estimate
Book Appointment

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Mercedes-Benz
Call
Email

Reviews (4,391)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting regular text and call updates that kept them informed throughout the repair process. The quality of repairs was frequently described as excellent, with vehicles returned looking brand new and showing no signs of prior damage. Timeliness was another strong point, as numerous customers noted their vehicles were completed ahead of the estimated date. Staff professionalism, friendliness, and dedication to customer satisfaction were widely appreciated. A few customers noted areas for improvement based on their experiences, including occasional delays in repair timelines, inconsistent follow-up on updates, and isolated concerns about vehicle cleanliness upon return or incomplete repairs, reflecting opportunities to further elevate the already high standard of service.
AI-Generated from reviews written in the last 12 months
Select to learn more
"... so I hardly had to do anything. Most importantly, they did an excellent job on the repairs. My car looks great, and I really appreciate their professionalism, ..." Read more
"... bring the vehicle back for any additional repairs. Excellent repair quality and outstanding customer service. My vehicle looks brand new, and the entire process ..." Read more
"Nice team and great communication. The quality of the repair was great as well."
"The repairs to my Mercedes were great. The communication was excellent. The job was finished ahead of schedule. ..." Read more
"... one at this location that does not rate five stars. Their attention to detail was impressive as well was finished product." Read more
"Truck looks great and repairs were completed two weeks earlier than estimated. Great job. Rey good experience. Quality work and delivered my ..." Read more
"Repairs we're done completely in a timely manner Great work"
"The car came out excellent just a couple of issues.I was told multiple times the car would be ready on specific dates which just kept getting pushed ..." Read more
"Overall good however the wait time was a little longer than expected even though it was said to be on track for September 30 ..." Read more
"Communication was fantastic. I always knew where the car was throughout the entire process. The car came back, looking like it never ..." Read more
"Throughout the entire process, they keep you informed of what's happening. They are always available to answer any questions or concerns. A ..." Read more
"I had to message Caliber to get updates, and they did not up follow up as promised."
"... me having to pay more money for a rental car. The communication was below average and updates were rarely given." Read more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thanks to the advisor Ryan at caliber who made this a non-stressful experience getting the repair done. I haven’t seen the SUV yet but am sure it is excellent. Thank you to Ryan.

My Experience

Likely to Recommend

Repair Quality

Did a great job on my vehicle.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Michael was phenomenal with keeping me updated to the T about the progress

My Experience

⭐️⭐️⭐️⭐️⭐️ I had a great experience with Caliber Collision! They did an excellent job on my car, and I’m very pleased with the results. Mike was awesome throughout the process and kept me informed along the way. I truly appreciate his professionalism and help. I would definitely recommend Caliber Collision to anyone needing quality auto repairs!

My Experience

I’ve always had an outstanding experience with Caliber for over 9 years from San Antonio, Houston and now Wylie. Excellent communication and repair job. I highly recommend Caliber!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The work was completed a full week before the estimated date, and the repairs were done with great quality. Thank you Dayle and Kevin!

Likely to Recommend

Repair Quality

Customer Service

Dayle was great she was very thorough in her explanation of the repairs on my vehicle.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The rental agreement through enterprise and USAA was not finalized by the time I picked my car up. This leaves the rental agreement open and me, the customer, waiting on resolution.The Insurance, by default, had my close date as 10/5 and today is the 9th. By the way, if Enterprise had contacted me on the 5th I would have called USAA. This causes anxiety and stress that I don’t need on top of the last 3 weeks. When I complete a client in my professional field of Aerospace and Defense there are no open ends. This was and is disappointing as now I have to wait the weekend for the contract to close out. Although this is not caliber directly it reflects on you because I am your customer.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very satisfied with the whole experience.

1 - 20 of 4,391

Nearby Caliber Collision Auto Body Shops

Auto body shops nearby

view more shops in: Richardson  |  75080