Caliber - Richardson
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
My car was towed in on Aug 5 and I didn’t get to pick it up until sept 13. I tried to pick it up on Sept 5 but when I got there the car had not been repaired properly so they kept it. I always had to make the contact no one called or texted me about my car until Sept 5. I am extremely disappointed in my treatment by Calliber.
My Experience - 5.0/5.0 -
Repairs were completed in the time frame given. I was updated during the repair process in a timely manner.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Delivered on time
Returned Clean
My Experience - 0.0/5.0 -
I think the body work done to my car was performed very well. However, I was surprised that the driver side carpet of my car was so dirty. When I brought my car in I had just vacuumed the interior. After an $8067 repair bill I really think I should have gotten a five minute vacuum job. I was also disappointed that I had to call the shop three times to get an update on the status of my car. My car was there for nearly 30 days. I know the insurance company was holding things up, but I feel that should have been communicated to me. By someone st the body shop. It’s not that hard to send a text. Actually it takes less time to text than the length of time I was always put on hold whenever I called the shop.
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 1.5/5.0 -
Was clean or washed
Repair Quality - 2.5/5.0
Customer Service - 2.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The text messages did not keep me updated.
Likely to Recommend - 3.0/5.0
Repair Quality - 2.5/5.0 -
You have had my car two months and it was supposed to be ready last week.