Caliber - Richardson
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Andrew was exceptional from the very 1st vm he left after my car was dropped there after my accident! He set clear expectations, anticipated and answered my questions, kept me apprised of changes and the schedule throughout and made the experience a positive one!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Andrew was awesome to work with! He set clear expectations, answered questions I asked and that he thought I might ask and kept me promoinformed throughout the repair process!
Customer Service - 5.0/5.0 -
Same as prior - question - Andrew was awesome!
My Experience - 5.0/5.0 -
The entire experience was Outstanding. Both the front desk lady and Matt were very professional and friendly. Its nice to do business with a high caliber [no pun intended] collision repair. They did a pristine paint and repair. I highly recommend this location for Mercedes repair.
Likely to Recommend - 5.0/5.0 -
this is my second time with Caliber, not at this location, but I will recommend 5stars and will chose this place for all my car works
Repair Quality - 5.0/5.0 -
Excellent job on the car body repair. Paint is stellar. The staff is unbelievable and great communicators. Best service ever. Highly recommend. Very professional and outstanding workmanship
Customer Service - 5.0/5.0 -
Best of the best service. You have the best staff Matt and front desk
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0 -
Parts misaligned. Imperfection on paint. Found damaged parts.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I recently had my car repaired at Caliber Collision, and Mike took excellent care of me throughout the entire process. He was professional, attentive, and kept me updated every step of the way, which made the experience stress-free. His communication and customer service were outstanding, and I truly appreciated how smooth he made everything. I highly recommend Caliber Collision and especially Mike if you need quality repairs and great service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I recently had my car repaired at Caliber Collision, and Mike took excellent care of me throughout the entire process. He was professional, attentive, and kept me updated every step of the way, which made the experience stress-free. His communication and customer service were outstanding, and I truly appreciated how smooth he made everything. I highly recommend Caliber Collision and especially Mike if you need quality repairs and great service!
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Ryan is amazing. Everythime.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Communication was great. Process was fluid. A great experience for an unfortunate situation.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was great, thank you! I really appreciated my advisor. He went above Ava beyond- thank you!
Customer Service - 5.0/5.0 -
Excellent- everyone was so kind and communicative
My Experience - 5.0/5.0 -
Good communication, easy car rental service- updates on a regular basis, and good finish on the car. Very satisfied.
My Experience - 0.0/5.0 -
Loose trim on driver side wheel well. Customer service man said they would order the broken clip. I have not heard back.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
There were mistakes made that caused my car to require more work after it was ready for pickup. They took care of them, but I couldn’t rate them higher this time.
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Mike did a great job keeping me up to date and informed about my repair! Nice work!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The repair process went smoothly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Terrific service