Caliber - Richmond - Broad St
In operation 29 years, 8 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent customer service.
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would highly recommend Caliber!
Repair Quality - 5.0/5.0 -
My car looked like new!!!
Customer Service - 5.0/5.0 -
The ladies up front, especially Joann, were great! Friendly and helpful!!!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thanks for the great work. I especially appreciated the continuous updates on where things stood!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication and I am pleased with the work.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 2.5/5.0 -
Had a lot of trouble getting the estimate forwarded to my insurance company. Actually ended up doing it myself. Then when I went to schedule the repair there was no record of my having gotten an estimate. Very frustrating. Left several messages that were not returned.
Customer Service - 0.5/5.0 -
See above. Actual repair process was pretty good. Process beforehand not good
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you to the lady who works at the front desk for being so helpful in answering all questions. Also impressive after the first time in, her being able to recall my name and what I was there for without having to remind her. Also shout out to Pat for keeping me updated on the progress of my car throughout the time it was being worked on.
Likely to Recommend - 5.0/5.0 -
I've used Caliber before (the Hull St location in Chesterfield) and I was very pleased with the service. I decided on this location because it is closer to my job, and I had a great experience here as well.
Repair Quality - 5.0/5.0 -
My car looks fabulous and I can't tell it was ever damaged.
Customer Service - 5.0/5.0 -
Unfortunately I cannot remember names, but the woman at the front desk was helping another customer when I first arrived, but still took the time to greet me and let me know she would be with me right away. When I came back to pick up my car, she went to get my keys right away. She didn't even have to get my name because she remembered me :-). I was also called twice while my car was being repaired to keep me updated on the status, and received a call several days after I picked it up to make sure I was satisfied with the work.
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Wonderfully polite, kept in contact the entire time, car looks great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great job
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Courteous. Thorough. Good work. Finished sooner than the estimated date. Returned the car in pristine condition, inside as well as out.
Likely to Recommend - 0.5/5.0 -
Bad service
Repair Quality - 0.5/5.0 -
They damaged my car and did not make the proper repairs
Customer Service - 0.5/5.0 -
They lied and did not own up to damaging my car
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Pat and the front office staff are wonderful to work with.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Poorly done
Customer Service - 0.5/5.0 -
Front desk great... Guy in charge of my vehicle not so much