Caliber - Richmond - Broad St
In operation 29 years, 8 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Caliber did an outstanding job.
Customer Service - 5.0/5.0 -
Very professional and nice
Returned Clean
Likely to Recommend - 5.0/5.0 -
I already have recommended yall to so many people!!!
Repair Quality - 5.0/5.0 -
AMAZING SERVICE!!!!! Quality is amazing of the repair job, cant even tell it needed to be done :)
Customer Service - 5.0/5.0 -
Please give the front desk gals and repair guy a raise and a nice dinner!!!! The whole process was transparent, informative, and so helpful when I felt lost and unsure during the whole insurance process.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Only comment is it took a very long time to repair the vehicle. That being said, the service and communication was excellent.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job
Customer Service - 5.0/5.0 -
Easy to deal with them
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I would tell everyone to go there cuz the work come out perfect and 100% Guarantee you would be happy
Repair Quality - 5.0/5.0 -
I think u guys did a great job i am happy with the work that was done thank u i love it
Customer Service - 5.0/5.0 -
I think she was awesome and she explain everything and that made it easy for me instead of reading the paper work she was awesome
Likely to Recommend - 5.0/5.0 -
Loved the whole experience so yes I would recommend them to anyone
Repair Quality - 5.0/5.0 -
Very friendly staff and fantastic repair work!
Customer Service - 5.0/5.0 -
Everyone very helpful and updated the whole time so never had to worry!
Returned Clean
My Experience - 5.0/5.0 -
Courtney was great! The car was repaired beautifully. Great job all around
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
IN A FEW DAYS
Customer Service - 5.0/5.0 -
I WOULD LIKE TO WAIT A FEW DAYS TO TELL YOU ABOUT YOUR PERFORMANCE
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
may be
Repair Quality - 3.0/5.0 -
multiple delays
Customer Service - 2.5/5.0 -
poor response to my calls
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great to work with
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
NEVER AGAIN
Repair Quality - 0.5/5.0 -
Very bad, bad service, never called to explain not good service
Customer Service - 0.5/5.0 -
Bad service
Returned Clean
My Experience - 5.0/5.0 -
I really appreciated that the technician asked me for my personal opinion and let me see exactly what was happening .
Likely to Recommend - 0.5/5.0 -
The experience was not good so I cannot recommend them to someone else. State Farm service as usual was exceptional. The State Farm Claim reps were patient explained everything and understood my concerns. They were exceptionally !! Caliber Collison was terrible.
Repair Quality - 0.5/5.0 -
They under estimated the damages and any child could look at the damages and do better. They constantly delayed fixing my car and telling me I had a problem for calling but admitted to a State Farm claim rep that they delayed fixing my car which by the way caused me to have to pay for additional rental days. State Farm told me multiple times I should have had my car back sooner than when I FINALLY got it back. Only after a State Farm Rep with me on the phone called them twice to explain the delay. Rude and multiple times told me in so many words stop calling when they were the one give different days of completion not just ti me but to State Farm also. I believe they owe me the extra $155 I had to pay Enterprise.
Customer Service - 0.5/5.0 -
See prior comments, TERRIBLE!