Caliber - Richmond - Dabney Rd
In operation 29 years, 10 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 1.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone was very helpful and professionals and friendly. The repairs were done with no problem and in a timely manner.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My compliments to everyone. I was very impressed by everyone who worked with me.
My Experience - 5.0/5.0 -
Caliber was great. Even though there were some bumps in the insurance ed if the process, they dealt with it politely and professionally. The office staff were helpful. The returned car looks great-- I can't tell there was ever a problem. Thanks!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They were very professional despite some insurance hiccups
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
took longer than necessary. not enough personnel.
Customer Service - 4.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
still waiting on Mike to contact me abut when I can come by in to have the windshield blade part replace it was not done at all spoke to Mike on Mon.
Likely to Recommend - 3.0/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very positive experience from the accommodation with scheduling, to keeping me informed throughout the whole process. Most importantly, my car looks amazing! I'd use Caliber again and will recommend!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Was treated well and was a good experience with quality work.
Likely to Recommend - 5.0/5.0 -
Already have recommended
Repair Quality - 5.0/5.0 -
Everything was handled very well
Customer Service - 5.0/5.0 -
Very accomadating
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
The paint was not blended well and the actual seams between the panels were clogged with paint. Additionally epoxy glue was stuck to the back window that required scraping off with a razor. The r rear panel remains scratched from contact with the guardrail. No meager attempt was made to at a minimum buff them out. Upon voicing my concerns no resolution was offered just excuses. The car was filthy. The repair time was unnecessarily long and I have contacted corporate in regards to the mileage aquired during the repair. Easily the worst repair job I've ever received.
Customer Service - 2.5/5.0 -
In consistent, lacking explain when I was told that the car was being kept longer due to " quality control issues". When I asked for an explanation I was told I would receive a call back that day. Neither did I receive a call back that day or any other day with an explanation.