Caliber - Richmond - Eubank Rd
In operation 29 years, 8 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Fast service and great communication. My car looks amazing! Thank you!
My Experience - 5.0/5.0 -
Fixed it quickly. Tyler was great to deal with.
Likely to Recommend - 5.0/5.0 -
Even due to a mistake concerning my automobile, I would feel comfortable recommending others
Repair Quality - 4.5/5.0 -
An error occurred because of a malfunction on their part, which caused a time delay
Customer Service - 5.0/5.0 -
Hospitality was superb. Communication created a relationship, which means a lot to me. Friendly environment
My Experience - 5.0/5.0 -
Chris was wonderful. He kept me updated on the progress of my car with at least 2 calls per week.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
This was a five-star experience until pickup. I was told my Jeep was completed Friday, and I picked it up Monday morning after paying my $250 deductible, expecting to go straight to work. While I was still in Caliber’s parking lot, I noticed that the check-engine light was on. I immediately brought it to the attention of the Caliber team, and Logan inspected the vehicle and addressed the issue. Unfortunately, this made me significantly late to work and caused unnecessary stress. I was especially frustrated because the warning light should have been caught during the final inspection before the vehicle was released. I appreciate Logan taking care of the issue, but given the inconvenience, I would like Caliber to consider what it can do to make this right.
My Experience - 5.0/5.0 -
It was a great experience dealing with Calber. They managed everything from the beginning just as they said they would and finished the repair days earlier than predicted. I would highly recommend their services
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Chris was great! He kept me informed and he had my mind at ease.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Tyler kept me updated during the repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The staff was very professional. Chris was very helpful and straight to the point. He made sure to keep me updated on my vehicle as he said he would. The turnaround time of the completion of my car was very fast. I took the car in on a Thursday and my vehicle was ready the next Tuesday. Very amazing work!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My car is older and wasn’t looking very well She runs great. Now she looks great. The bumper and the entire car looks great. The folks kept me updated on all the steps. It was completed very quickly. Very pleasant and helpful staff. I will always recommend caliber Collision Thank you again
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service. My vehicle looks amazing. Will never use anyone else. I really appreciated them keeping me updated.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
tyler was very professional, updated me in the process, very satisfied with our repairs!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
tyler was great in updating us throughout the process!! very satisfied with the repairs
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Kai did an amazing job of keeping me informed every step of the way during the repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I have already addressed my concerns with Tyler. Our plans moving forward to to talk with his immediately manager on Tuesday. I look forward to hearing from you on that day!!!!
Likely to Recommend - 3.0/5.0 -
Survey too long
Repair Quality - 1.5/5.0 -
Unmatched color on repaired part.
Customer Service - 5.0/5.0 -
Tyler and the lady at the front desk had excellent customer service skills.