Caliber - Richmond - Dabney Rd
In operation 29 years, 10 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 0.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
My car was there 24 days and when i got it back the wheels shakes if i go over 65 mph
Customer Service - 1.5/5.0 -
No one calls and tells me what the status is for my car and what problems the mechanics are having as to why it is taking so long
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The ladies at the front desk and Mike are awesome. Terrific customer service!
My Experience - 0.0/5.0 -
I don't like that I have to bring the vehicle back to have the tail light fixed. Everything else looks fine with the car.
Likely to Recommend - 4.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I did not want my hood replaced because I knew the color would not match among other things, the difference between keeping my hood and replacing was around $100 according the GEICO adjuster, I explained that I was willing to pay the difference to keep my hood and not have to deal with color matching or gap issues of a replacement hood but was told by someone there that could not be done. When I pick up the truck sure enough the hood color doesn't match and looks like a cheap replacement part. Not an original. After noticing that I tell the employee delivering the truck I wanted to keep my hood but was told it could not be done, the person replies "why not? We do that all the time". For those reasons I'm not satisfied with the work done on my truck, I would've preferred my original hood be repaired and left on my truck even if it cost me an extra hundred. A side note, I was told I could leave the rental there and it would be picked up. When I was ready to leave someone else tells me I need to drive it to the car rental company. When I drive it to the rental company they tell me they sent someone to pick the rented car up. You guys need to coordinate your services better if you want customers to recommend your shop or return there.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
You guys did a great job of working with my high expectations and getting things right
Customer Service - 5.0/5.0 -
Constructive criticism: listen and understand what the client is saying. Some of us have very high standards and expectations.
Returned Clean
My Experience - 5.0/5.0 -
Excellent service and repairs done by the technician. The paint matched the original color with no noticeable differences. My car was freshly washed and all marks and smudges removed. They also replaced pin strips on each side at not additional cost. That was a awesome surprise!! Thank you for the great experience. I will be a returning customer
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I had to return immediately to fix my blinker that wasn't working upon getting my car back from the repair, but that took 20 mins with no additional charge. Great work!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you for constantly keeping me updated!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent customer service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Mrs. Veronica I must say she is GOLDEN!!! I came back to that location only because of her.
Returned Clean
My Experience - 5.0/5.0 -
Thank you for the great service and a job well done. :)
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Caliber Collision is the best very professional and the customer service is great the staff are very friendly I give them a 5star rating better yet a 10 thanks guys I'm recommending them to everyone I kno that needs body work done SAlute