Caliber - Richmond - Dabney Rd
In operation 29 years, 10 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
This was the second time I've used Caliber this year. The first time I didn't have the best experience (lack of communication, car not totally put back together) but the manager did a great job making everything right so I was willing to give them a second chance. However, the communication problems persisted this go around. When I dropped my car off on Monday, I was told they should have it done Friday but someone would follow up with me on Wednesday to let me know status. When I also inquired about the cost of getting a door ding fixed while it was already in the shop, I was told it would be handled for free. On Wednesday, I got an email saying my car would now be done on the following Wednesday. I called on Thursday to find out the cause of the delay and was assured no, my car would still be ready by Friday. On Friday I called again and was told that there was a delay and now my car would be ready on Monday. I had to be somewhere on Monday by 5:30pm but I was assured it would definitely be ready way sooner than that and I would get a call Monday morning. No call. I had to call and leave messages three times before I finally got a call back 30 minutes before I need to get the car to be told it wouldn't be ready until 5-5:30, too late for me to get it that night. Very frustrating since I was paying for a rental car out of pocket but I understand delays happen. My issue is nobody called to tell me about the delays, I always had to find out by calling and calling repeatedly. Then when I picked the car up, I notice the door ding wasn't fixed and I was told, yeh they couldn't do it under the existing PDR work. I wasn't asking for it to be done for free, I wanted to know time/cost to get it done to save myself another trip to the shop. When they realized it couldn't be done for free, I would have appreciated a call telling me what it would take to get it fixed and asking if I still wanted it done. The shop seems to do decent work, but the complete lack of communic
Likely to Recommend - 1.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent communication.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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Likely to Recommend - 5.0/5.0 -
very
Repair Quality - 5.0/5.0 -
i love them :)
Customer Service - 5.0/5.0 -
i love them
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Ready on Time?
Yes
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
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Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
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My Experience - 5.0/5.0 -
No complaints. I went in on a Saturday and got my appraisal and my insurance check the same day and within a week I had my car back with all the dents from the hail damage removed.
My Experience - 5.0/5.0 -
Text updates were perfect for me. Car looks great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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Likely to Recommend - 5.0/5.0 -
I have recommended you to some friends
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I have previously worked with Veronica; she continues to exemplify the highest standards of customer service, as does Brian.
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Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would definitely recommend Caliber over any other repair shop
Repair Quality - 5.0/5.0 -
Honestly the customer service was the best I have ever had. Great job.