Caliber - Richmond - Eubank Rd
In operation 29 years, 8 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything looked good and the crew made sure all the glass was cleaned up and out of vents. It was a lot of glass. Thanks
Customer Service - 5.0/5.0 -
All the staff was very friendly but I have to point our Tyler for all of his extra help and communication was amazing.
My Experience - 5.0/5.0 -
Everything was perfect from the repairs to the customer service. Kai made sure to give me an update everyday by text. I really appreciated that.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Kai was amazing and communication was in point
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Kai was very communicative and had great customer service!
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 1.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Kai was super helpful and kept me informed. Car looks great. Much appreciate the strong team.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0
My Experience - 5.0/5.0 -
I’m very pleased with the communication and the work that was done on my vehicle
My Experience - 5.0/5.0 -
The communication was up to par and the staff was doing their job to make sure the task were completed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I experienced trouble with my vehicle’s transmission immediately upon leaving the repair shop on Eubank Rd., Richmond, VA 23231, where I had not realized any problems with the transmission prior to entering your shop. The 2018 Volvo S90 T6 Momentum has only 105,000 miles.
Likely to Recommend - 1.0/5.0
Repair Quality - 1.0/5.0
Customer Service - 1.0/5.0
My Experience - 5.0/5.0 -
Good communication throughout the repair process.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I cannot say enough great things about Heather and the care she showed throughout the process of getting my car repaired. She truly went above and beyond to help me keep the repairs as affordable as possible. Between my suggestion to limit the work to replacing the film and her idea to simply bump the dent out instead of doing more extensive work, she helped save me a significant amount of money. What stood out even more was her kindness and reliability. She kept her word regarding the maximum cost, communicated clearly throughout the process, and made me feel completely comfortable that everything would be handled properly and in a timely manner. To top it off, she even drove me home on drop-off day because I didn’t have a ride. That level of customer care is rare these days. Heather was sweet, encouraging, trustworthy, and genuinely cared about helping me through the situation. I’m incredibly grateful for her honesty and dedication, and I highly recommend working with her!
My Experience - 5.0/5.0 -
Excellent service from beginning to end. Everything was explained to us and all our questions were answered before we even handed over the keys. Tyler kept us well informed throughout the entire process, really loved the transparency on all of it. Last but not least, the technicians who did the body work did a phenomenal job; the entire left side looks like it rolled off the original assembly line. Our sincere thanks to you all for your efforts. As much as I hope that we never need your services again, if we do, I wouldn't think to go anywhere else other than Caliber Collision. Absolutely phenomenal job, thank you again from my wife and I.