Caliber - Richmond - Eubank Rd
In operation 29 years, 8 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Service was fast. From desk people were. great.
Customer Service - 5.0/5.0 -
Smiles all around
My Experience - 4.8/5.0 -
He was right on time they gave me good service and I appreciate the guy that kept giving me what I needed I wanted you to know that I will always tell people about your business thank you very much for your time and patient with me thank you
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Great customer service and my tech kept me informed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Comment for team. Not be used for public consumption or endorsements. From the car drop off to the pick up staff were attentive, very professional, highly competent and greatly reassuring. I also appreciated the daily progress updates. Car repair was well done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The door was repaired amazingly. The paint job was great. The only concern is that on the side my vehicle was hit on the tire is wobbling and it wasn't wobbling before the accident. But they have great customer service.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Totally satisfied
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The staff is very friendly, and the work looks fantastic!
Customer Service - 5.0/5.0 -
The staff is very friendly, and the work looks fantastic!
My Experience - 5.0/5.0 -
Caliber did a great job repairing my car
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Both Torie and Tyler are very professional and courteous. The work was well done and delivered on time.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They did a great job on my truck and in a shorter time than was planned, and I really liked that they kept me informed from day to day on the progress ,and yes I would recommend them to others , very pleased
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They kept me informed about my repair , very much appreciated, you don’t get that too often,and did it earlier than planned
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work! Our car looks like nothing happened and the service was fast.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Marlena was so sweet!
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
For everything that was aforementioned
Repair Quality - 3.0/5.0 -
They would have received a 10, but the promised date was not honored. Some things were not completed all the way up to closing time on the promised date, which led me to get a rental car, provided by Collision Caliber. However, my car still had markings from the body shop that should have been washed away; my car had not been calibrated prior to the promised date. I had to wait on numerous occasions to have my concerns addressed. from what the insurance was requiring and collision was requesting my insurance company to provide in order to have both of my claims addressed without having me inconvenienced for 20 days without a vehicle, which cost out of pocket more than a thousand dollars, i.e., Uber rides, missed appointments, and groceries online.
Customer Service - 3.0/5.0 -
Again, the score would have been higher, but the person assigned to coordinate and communicate with me regarding my repairs was never available. The Supervisor, Tori, then interceded after multiple calls and time spent sitting and waiting. Toi does deserve a 10!
Returned Clean
My Experience - 5.0/5.0 -
Kai was a great help and kept me updated throughout the process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Kai was very helpful, supportive, and went beyond. Keep me informed thru the whole process greatly appreciated
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I noticed on the spot where my car had the work done was pretty dual like unfinished and on the door the chrome part was still sandy looking and not cleaned up well. However, the customer service was truly amazing Ms.Heather and the ladies were in the front office were soooo nice and helpful. The tow truck driver was also pretty cool! However I will be bringing my vehicle back
Likely to Recommend - 4.0/5.0 -
Only because of Ms Heather and the people in the office and also the tow truck driver
Repair Quality - 2.0/5.0 -
I noticed on the spot where my car had the work done was pretty dual like unfinished and on the door the chrome part was still sandy looking and not cleaned up well. However, the customer service was truly amazing Ms.Heather and the ladies were in the front office were soooo nice and helpful. The tow truck driver was also pretty cool!
Customer Service - 5.0/5.0 -
Ms. Heather and the other women in the office weee amazing