Caliber - Richmond - Eubank Rd
In operation 29 years, 8 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Very professional. Kept me aware of their progress. Always said to reach out if I had any questions. Will recommend to anyone needing service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Job well done. I’m extremely pleased with the work you’ve done in such a timely manner!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Quality customer service was provided by the Caliber Collision team from start to finish with repairing my vehicle. I was informed and updated during every step of the repair process. Great job on the work provided and stellar professionalism.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Customer service was very good, communication with updates on my repair was excellent, repair work was excellent, exit meeting was very good.
Likely to Recommend - 5.0/5.0 -
Overall excellent care
Repair Quality - 5.0/5.0 -
Excellent customer service
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Repair done excellent And on time projected for completion
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I appreciate you all getting my car in and out in a timely matter and making sure everything was ok
Likely to Recommend - 4.5/5.0 -
From the work they did on another vehicle which was great I will recommend them to you.
Repair Quality - 4.0/5.0 -
With me hearing that nothing was wrong with my sensors I was happy to hear that, but with the white mark that was on the car from the little mishaps it was still there just fainted but I was still able to see it and with that being said I have a gutsy feeling it wnt buff out like I told it was.
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
I want to express how much my wife and I appreciated the outstanding customer service we received from our service advisor, Kia Eason. He kept us informed every day through text messages, and whenever a phone conversation was needed, he made sure to call. His consistent communication and attention to detail truly stood out. Kia is a dedicated employee who sets a strong example and should be modeled throughout your company. It was a pleasure working with him as our service advisor. Rating 10 Spencer Carter
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 4.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
My Care Representative's name was Tyler. He was absolutely amazing. I was notified of the entire process from beginning to end. Great customer service! Very satisfied with the repairs.
My Experience - 5.0/5.0 -
Kai was great at communicating with me
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Terrible customer service, terrible admin work, no follow-up or attention to the customer given. Even the paperwork I completed when I first brought my car in was for the wrong vehicle and insurance information (despite my name and claim number at the top of the paperwork). Even when I pointed out the mistakes, and how the deductible information (and car make, model, year) weren’t mine, the service person told me I’d need to take that up with my insurance - again not acknowledging that they wrote the incorrect information down. When I called for updates on my car, they would never give a direct response, and even after giving my name and contact information, every single time they’d ask me if a different vehicle make and model was mine. I’m not sure what the point in asking for my information is if you don’t seem to have the correct vehicle attached to the correct person. It makes me wonder if they were working on my car at all since they didn’t seem to know which one it is every single time I called, and a different car was pointed out as “mine” according to caliber.
Repair Quality - 1.5/5.0
Customer Service - 1.0/5.0 -
The repair started poorly even at drop off, I should have known to go somewhere else from the start. I came in to fill in the initial paperwork and drop my vehicle off, and was handed initial paperwork that had my name and insurance claim number listed, but a different vehicle make, model and year, and different insurance policy/deductible listed. When I pointed out that the car information (it listed a large American model truck versus my small Toyota Corolla) was incorrect AND the insurance deductible information was wrong, probably because they wrote someone else’s information down, I was advised that I’d need to take up the deductible information with my insurance because that’s what they had on file. After I dropped the vehicle off I received no updates on the state of the repair and how long it would take. It was 3 days before they gave me any information. Each time that I called, they would ask for my name and phone number and still could not determine which vehicle was mine. Every single time, despite giving my name and information, they would ask if I wanted an update on “so and so” vehicle make and model, which was not mine every single time. I was not able to get an update despite yhis back and forth each time as well because they would always inform me that the technician in charge of my repair was not available, or on their lunch break, or talking to another customer. Every time they would tell me that the technician would call me back shortly, and the technician never called me back. I was forced yo call back multiple times and remind that I was never called back and still didn’t get any updates. Would not recommend Caliber Collision to anyone. They can’t seem to keep vehicles straight, can’t keep paperwork straight, and have an utter lack of respect or care for customers. I have never experienced such blatant disregard for a simple update in my life. If you want any information on what they’re doing with your car or how long the repair will take don’t come here. Even on the day the repair was supposed to be completed, I called 4 times to ask for an estimate on when I should come, when they think the repair would be done, if the repair would be done, and I was never given an answer. The only response I ever got was should be done today, you’ll be given a call when it’s complete to pick it up - that was the response I was given when the office was going to close in the next hour. You would think they would know if the vehicle would be done that day or not when the office is about to close, but again was not given any information other than we’ll let you know. Ultimately was given a call 10 minutes before the closing time listed for the location that my vehicle was ready for pickup, and I don’t live within 10 minutes of the location. Again, I’d highly advise anyone to pick any other place than here.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Repairs look great, but they must have unhooked the battery and now my remote start isn’t working
Customer Service - 4.5/5.0 -
Kai was fantastic and super helpful!
My Experience - 5.0/5.0 -
I appreciate that my truck was washed as a courtesy when I picked her up :) Thank you. Everything else was just as expected. We'll done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Kept in the loop of process through out
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Kept informed throughout with text and email. Waiting on parts was the main holdup
Customer Service - 4.5/5.0 -
No complaints