Caliber - Richmond - Eubank Rd
In operation 29 years, 8 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Kai did a great job communicating. The car looks great.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Kai was very helpful and communicated well.
Customer Service - 4.5/5.0 -
Kai and the ladies at the front desk were great.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
We were very impressed with the customer service (including updates on progress). The turnaround time was very quick and the repair was done very well. It was helpful to have transportation to and from the rental car location.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Chris is awesome. He kept me updated every day about my repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
It’s best ever
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
VERY FRIENDLY AND ACCOMMODATING WHILE CAR REPAIRS WERE DONE AND MESSAGES WERE ONGOING DURING REPAIRS
My Experience - 5.0/5.0 -
It was very fast and the rep named Chris did an excellent job with informing me of the progress of my vehicle..was very pleased
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I received a beautiful job done on my car well satisfied
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I had an outstanding experience with Caliber Collision! From the moment I dropped off my Mercedes, the customer service was exceptional. I appreciated the regular text message updates that kept me informed throughout the entire repair process. When I picked up my car, it was ready sooner than I expected, and it looked amazing. They even cleaned it inside and out, which was such a nice touch. A special thank you to Kai for providing exceptional customer service from start to finish. His professionalism, communication, and genuine care made the entire experience smooth and stress-free. I highly recommend Caliber Collision to anyone looking for quality repairs and outstanding customer service. Thank you, Kai, and thank you to the entire Caliber Collision team for going above and beyond!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The work was excellent and done in the time frame as promised
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They completed the job sooner than expected
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Extremely satisfied with the work! Unfortunately this is the second time I’ve had to come to this location and I know I can rely on them so thank you Caliber collision! Thank you and special shout out to Kai! Great work, he kept me updated throughout the entire process and even was a bit of a therapist and sent encouraging words my way during the process
My Experience - 5.0/5.0 -
You guys did a great job. Very happy how everything turned out. Thank you guys very much.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
Rugs was dirty from the parts sitting in my car and there is a strong hot motorish smell in the car also
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Kai was amazing, he kept me updated throughout the entire process and he got my car fixed and back in hand extremely fast I’m so impressed with the repairs I highly recommend Kai at caliber collision