Caliber - Richmond - S Laburnum
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Kind staff, good communication, check in was smooth, check out was smooth. The receptionist assisted with contacting the rental car company down the street that I had a reservation with to pick me up from Caliber Collision. Thank you to Jamie and Trevor and other techs that assisted with the repairs. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Kind, good customer service. Thank you to Jamie and Trevor and all other techs that assisted with the repairs. Good communication with process and progress of repairs. Thank you to the receptionist for assisting with calling the rental car company down the street to pick me up from caliber collision. Thank you,
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Jamie was very helpful and informative!
My Experience - 0.0/5.0 -
Didn’t complete all the repair work requested, was not upfront about the total cost of the repairs before pick up and my headlights were not plugged in and the coolant levels were low after completion.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The entire experience was really smooth from beginning to end. They kept in contact by way of texting a couple of times a week, set a pickup date in advance and actually finished three days before the original pickup date. My car looked amazing. The team did a great job of restoring my car back to it original glory.
My Experience - 5.0/5.0 -
I appreciate how I was updated with everything that was going on with the repairs from the beginning to the end. Very professional
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
All of the body work looked great but I had to bring it back in because the motor in my window was not replaced. They told me that they would call me back after dealing with the insurance company. I have now called them twice over 2 weeks and never received a call back about what is being done. I just keep being told that the manager will call me when they get in, and then getting no call.
My Experience - 5.0/5.0 -
Lincoln looks great. They did a wonderful job in my car. I am pleased.
My Experience - 0.0/5.0 -
What was fixed looks great. Plus, I appreciate that CCcleaned the interior and MIGHT have have fixed some issues. The check engine light is no longer on. (It had appeared just a couple days before I had to drop it off. And the tire sensor light is no longer on (it had been on due to a broken sensor). Alternatively, maybe those lights were turned off? But there is one remaining scratch I thought would have been addressed, and Trey is helping to determine whether Nationwide will cover that. Overall, I am pleased though!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 1.5/5.0 -
they were vaping in the store when I originally arrived
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Great job on my vehicle