Caliber - Richmond - S Laburnum
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
The entire staff was amazing. Kind, caring, and competent. They communicated well, listened to my concerns, and overall I felt in such great hands. They did a wonderful job.
Likely to Recommend - 5.0/5.0 -
I would recommend this place to everyone!
Repair Quality - 5.0/5.0 -
Mary and the entire team were wonderful. I felt in great hands, and they were extremely communicative.
Customer Service - 5.0/5.0 -
Gold standard!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Absolutly.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Upon picking up my vehicle it looked great. Pleasant experience.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Mary was an absolute delight to work with. She was patient, knowledgeable and kept me informed the entire time. I appreciated her excellent customer service. She is a true asset to Caliber.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Caliber's team replaced my damaged mirror and fully cleaned my car, it feels brand new!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Overall, very good, took more time than expected.
Customer Service - 5.0/5.0 -
Made every effort to keep me informed. Friendly staff.
Returned Clean
My Experience - 5.0/5.0 -
Mary was amazing and helpful from start to finish! She kept me updated via text about parts and updates completion dates! She even offered to help me transfer my belongings from my rental to back to my vehicle. I picked up the car earlier today; and it looks good as new.
My Experience - 5.0/5.0 -
The most friendly group of people you would ever want to take care of your repairs. Mary kept in touch with me about the repairs, answered all my questions, and explained the process. I would definitely recommend this company to anyone who has been involved in an accident. As a matter of fact my cousins was involved in an accident in GA, I told them if there is Caliber Collision Center there please go see them! Thanks again to everyone at Caliber they sure took care of me!!
Likely to Recommend - 5.0/5.0 -
I would very much likely recommend Caliber to friends and family. Already have!!
Repair Quality - 5.0/5.0 -
I was very satisfied with the quality of the repairs.
Customer Service - 5.0/5.0 -
Customer service was excellent!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent Customer service. Well please.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Mary was extremely helpful and supportive throughout the experience, and her team was very cooperative as well getting the job done correctly and on time. Thanks to all of you. Martha
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 2.5/5.0
Customer Service - 1.0/5.0 -
No communication. My car was there for nearly a month. I had to go check on my vehicle because I was not getting any information from the shop.
My Experience - 5.0/5.0 -
Mary she’s the best!! Cute smile ♥️
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks wonderful inside and out!!! You guys rock!!! Thank you very much.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Mary promises on time with the service. Was excellent .. The car was cleaner than I expected. Great job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Job was promised on time.. My car was cleaner than I expected. Friendly folks. Genuine..
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I loved how friendly everyone was and especially the one who helped me when I brought it in and when she walked out to show me my van!