Caliber - Richmond - S Laburnum
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Awesome job!..Big thanks to Mary
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0 -
Will never use them again. Very unprofessional.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Mary is great!
Returned Clean
Likely to Recommend - 5.0/5.0 -
I will let anyone know exactly who did the work on my car
Repair Quality - 5.0/5.0 -
My car looks so good..
Customer Service - 5.0/5.0 -
Mary kept me updated on the progress
Returned Clean
My Experience - 5.0/5.0 -
I'd recommend Caliber Collision to anyone. The repairs done on my car were excellent. A truly fantastic job, my car looks brand new. I am very pleased. Your employee Mary kept me aware of the repair process and she demonstrated wonderful customer service skills throughout this process. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
WONDERFUL service. Mary provided me with the best customer service experience.
Customer Service - 5.0/5.0 -
I did this survey previously.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Completely satisfied, repairs were made as promised and in a timely manner.
Likely to Recommend - 2.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 2.5/5.0 -
We were caught up in the purchase of Bill Taley body shop. Dropped our car off May 2, 2023 as of Memorial Day nothing had been done to it Then was told couldn’t get a hold of us because of wrong number. Well someone had called a couple of times already. Finally got car on July 6.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Mary was great!
Returned Clean
My Experience - 5.0/5.0 -
I chose Caliber Collision because it’s located a couple of miles from my home but I’ll recommend your business because your expertise caught details that I would never have noticed, repaired everything to perfection and kept me advised with meaningful texts without burying me with superfluous busywork advisements. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Mary and her team were wonderful!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I appreciated being kept in the loop at all times. Receiving messages just about every day
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Mary was amazing to work with ! She was able to not only get me in sooner Han expected but once the repair was done she volunteered to stay past closing in order for me to get my car back. The text communication was so helpful and really kept me connected with my repair. Thank you Mary !
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Vehicle looked like it never had a dent and was clean inside and out. I was kept informed of what was going on the entire time and when to expect the final work to be done.
Customer Service - 5.0/5.0 -
Customer Service was great. It took longer than expected because of receiving parts. I received a call a couple of times a week to inform me of what was going on.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you so much for all your help & support I really appreciate you all..
Customer Service - 5.0/5.0 -
Thank you so much for all your help & support I really appreciate you all..