Caliber - Roanoke TX
In operation 29 years, 6 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
They did a great job with the fix of my car and getting it back to how it looked off the lot.
Likely to Recommend - 0.5/5.0 -
Not only will I not recommend it, I intend to take this story to BBB, Google reviews, Geico (who recommended this shop) and social media. If the guy had just done his job right or if not, if he would have just fixed it asap, no issues. Instead he promised to order the part and call us back right away but since then, I have to call and still nothing. The original full time to repair was 2 weeks. Nearly a full month later....not done.
Repair Quality - 0.5/5.0 -
The repair was not fully completed. One damaged area was fully overlooked. We pointed it out at pick up. The service advisor told us he would order the part, get it primed and ready and would call so we could bring the car back. For 2 weeks, no communication. I called last week and he said he would check on it. Have heard nothing since. The car is going to South Carolina in 1 week for the college year. This is beyond upsetting.
Customer Service - 0.5/5.0 -
Mark said he would take care of the oversight. He never followed up. I had to call him. Then he said he would check on things and let me know but days have gone by with no communication. Completely unacceptable. This was his mistake but I have to keep following up.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repair looks very good
Customer Service - 5.0/5.0 -
Employees polite and efficient
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent communication
My Experience - 5.0/5.0 -
Sal and the guys were great so happy with repairs thanks
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you for being excellent!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Outstanding work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repaired my car sooner than they promised. My car looks like new again
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Very satisfied. I'd have preferred updates without having to call daily myself.
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Vehicle looks brand new. Even when we found a last minute issue Casey made sure to take care of the situation and still manage to return the truck the day scheduled. The assistance and communication was great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Casey made sure everything was well taken care of and communicated with me every step of the way.