Caliber - Roanoke TX
In operation 29 years, 6 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Held car 3 weeks. Asked to look for structural damage was told nothing was found, but noise coming from undercarriage was still audible so I took car to a brakes plus and they found bent points on frame mounts & wheel well. Rear rim bent in towards body of car.
Customer Service - 2.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
The repair work was well done.
Repair Quality - 5.0/5.0 -
The reconstruction work done on my 2014 Kia was well done Mike was very helpful in keeping me updated with delays in work progress. d.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Keep up the good work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Caliber collision did a great job fixing my Toyota. I would highly recommend it to any one that was in need of auto body pair. Everyone was extremely professional and helpful. Thank you for doing such a wonderful job on my vehicle.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
All I got during repair process was the automated messages saying it was being processed. Then when due date had to be extended 3 times didn’t get any reasons just the automated message that it was being extended. Finally was able to pick up the car and on the way home noticed that the back glass was basically a Funhouse mirror and brought the car back the following day. Was told that somebody would be in touch to let me know what to do, but it took three phone calls from meto follow up with it to get anything happening meanwhile, I’m still driving the rental car. Finally get it in and then I get message from enterprise saying the rental car isn’t being paid by insurance anymore because they told the shop they were on the hook for it. No notice or communication from caliber. Took me calling GEICO to find this out. Message was received from enterprise 2 days after t GEICO was to stop paying for it. Brian at caliber said he would get with him and let me know. No follow up. Had to call back in and follow up again and now being told waiting to hear from regional. I’m not paying for the rental car while my car has been at the shop this entire week waiting on replacement glass. F/u with me and GEICO by this location has been less than stellar. Less than acceptable.
Customer Service - 0.5/5.0 -
See previous message
My Experience - 5.0/5.0 -
Bryan was very helpful and answered all my questions. The whole team made the process easy and my car looks great.
My Experience - 5.0/5.0 -
Thank you for working on it in a timely manner! Good work!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
They have been very nice and my car was “ready” before expected, however some of the brackets were not holding my bumper as it should so they are ordering another part. Hoping to get it completely fixed this week.
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
I had a great experience, both Garrett & Bryan did a great job of keeping me updated throughout the repair process! The GM, Raymond, was also very friendly & helpful whenever I had any questions! Bryan did an amazing job with the repairs & my car looks & runs perfectly again!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The process was simple with Calibur Collision. Great customer service- called me with updates on my car. Had the repairs done in less than a week.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Did an amazing job on the bodywork