Caliber - Rockford MI
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0 -
I would never recommend caliber collision to anyone! I tell every single person I meet about my story of disgust with you and recommend that they go anywhere else for service!
Repair Quality - 0.5/5.0 -
You can still see the repair work! The new door and rocker panel have DENTS in Them! They told me it would take 10 days to complete and it took 2 months
Customer Service - 0.5/5.0 -
They lied to me every time we talked! In 40 years of business, I have never dealt with anyone this dishonest or incompetent!
Likely to Recommend - 3.5/5.0
Repair Quality - 3.0/5.0 -
Communication around completion and timeline was not acceptable. Communication in general needs improvement. Repair itself has been great.
Customer Service - 1.0/5.0 -
Poor communication. Friendly people but poor communication.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Everyone was nice and it seemed to go well.
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Easy scheduling for both estimate and then repairs. I especially liked the fact that the car rental is located right with Caliber Collision making it much easier.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My vehicle was fixed satisfactorily and on time. The communication from caliber was excellent
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great repair work, timely returned my vehicle and communication was great via text
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They did a beautiful job, can’t tell it even happened.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Awesome
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The car looks awesome they did a great job in a very short time very satisfied almost scared to drive it now
Likely to Recommend - 5.0/5.0 -
I would absolutely recommend Caliber Collision to family and friends.
Repair Quality - 5.0/5.0 -
Very happy with the repairs made
Customer Service - 5.0/5.0 -
Customer Service was great. They worked with us to be able to drop off our car when it was convenient for us.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Job was ahead of schedule, rental was ready and work was as expected. No issues that I know of.
Likely to Recommend - 2.0/5.0
Repair Quality - 3.0/5.0 -
I asked them to notify me before my appointment and they said they would, when I missed it by only 40 minutes they told me I now had to wait a whole other month to get it done. the guy was really rude about it when the communication error was their fault.
Customer Service - 3.0/5.0 -
I had to keep calling them and checking in they were not good about keeping connected with me, one guy was not willing to reschedule until 30 days out.