Caliber - Rockford MI
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Kim at the front desk was very professional and helpful. The work was done expertly and on time. I would highly recommend.
Customer Service - 5.0/5.0 -
Kim was great keeping me informed
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 0.5/5.0 -
While the customer service guy was very friendly and helpful with updates - the issues with parts caused many, many delays.
Customer Service - 5.0/5.0 -
The customer service gut kept me informed - and kept checking on the issues.
Returned Clean
My Experience - 5.0/5.0 -
Bob did a great job keeping me in the loop of what was going on with my car and made sure that my car was fixed the correct way. Had a great experience
Likely to Recommend - 5.0/5.0 -
Definitely
Repair Quality - 5.0/5.0 -
Everyone we worked with was very professional. Our van was repaired sooner than we had planned and they kept me updated on the progress. They made sure everything was in working order before returning the van.
Customer Service - 5.0/5.0 -
Excellent communication. Professional and kind.
Returned Clean
Likely to Recommend - 2.5/5.0 -
Five it High. Not sure I would go there again - Doubtful if I would recommend Caliber.
Repair Quality - 4.5/5.0 -
The quality of the work was very good. It looks like nothing happened and brand new. Overall very happy with that part. I assume it was completed by the workers from Star.
Customer Service - 2.0/5.0 -
When I dropped off the SUV it was the first day and first morning of the Caliber ownership. I stood around and trying to get assistance was difficult. Nobody knew what to do. There were Caliber employees yet no coordination. The one lady who seemed to in charge from Caliber was actually rude and I almost walked out even though I had an appointment for that day. I was told by Star that it would take three days. She told me it would be five to eight days, It was a Monday, and I said I HAD to have it by Friday, or I would go elsewhere, She finally said she would check and call me in the afternoon. Well that did NOT happen, I stopped by the shop later in the day and could not see my SUV and it was closed to ask. I called again on Tuesday and was told it was in process. I asked if it was going to be ready by Friday and was told they would let me know Never Happened, I called on Thursday and was told it was going into paint and might be ready on Friday. I called again on Friday about noon told them I would pick it up at 5:00 PM. If it was not ready then I wanted a loaner or free rental and was told they don't do that. That's brief version. Customer Service? Not friendly. Not helpful. Did not return calls as stated. Never felt comfortable with the process. I have brought several cars to Star and always was very satisfied. Rating of a 4. is actually higher for Caliber..
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was impressed with the quality of work and how they went above and beyond to care for my car. Robert Stickney was amazing to work with and deserves a big bonus.
Customer Service - 5.0/5.0 -
Robert Stickney at Rockford, MI was amazing.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
There were a few communication issues, where Caliber did not notify Esurance that I scheduled my repairs as they told me they would, and they did not communicate about the rental car...
Customer Service - 4.0/5.0
My Experience - 0.0/5.0 -
headlights do not function properly
Likely to Recommend - 5.0/5.0 -
I would let people know about you
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Aaron was very helpful
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0 -
I would give a 10, but some damage was not noticed until it was in the shop and caused a few day delay in completing the repairs.