Caliber - Rockford MI
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
I was very satisfied with the repairs made to my car, and I received good attention from all employees.Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Have already
Repair Quality - 5.0/5.0 -
Excellent work, and loved the bag and note from the detailing group.
Customer Service - 5.0/5.0 -
Excellent
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They're the best
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent customer service and you delivered on the timeline you said you would.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 0.5/5.0 -
Repaired box does not match cab significant difference on both sides reaching out to progressive on this
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did a great job. Always kept me informed about where we were at.
Customer Service - 5.0/5.0 -
They were so nice and very pleasant.
Likely to Recommend - 5.0/5.0 -
They did an amazing job! Car looks better than ever
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Audrey did a fantastic job keeping me informed as to the status of the repairs. She was cheerful and easy to talk to, also very knowledgeable. The receptionist was also very pleasant and professional. All around a great customer service experience
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Audrey and crew did a great job! Very very pleased.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Alexandra was fantastic. She answered all of my questions and provided a clear timeline. She made the whole process so much less stressful and did an excellent job helping me through having my car in the shop after an accident.
Returned Clean
My Experience - 5.0/5.0 -
Reliable, personal and they gave us an update every couple of days. Thank you 😊
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very kind and fast
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks great!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
Same reasoning as the first question.
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Caliber of was supposed to send my estimate to an insurance company by a certain date. That did not happen and a week later I called I had to go through a couple different people in order to get them to send out the estimate.