Caliber - Roseville MN
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Car looks great. Staff was really nice. Faster than I expected, too!
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great customer service and work!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service and work
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
I had to return my car immediately because the rear lock was not working after the initial repair.
Customer Service - 0.5/5.0 -
My quote was never given to the insurance company so everything got cancelled right before my service was scheduled. They had 6 weeks to get everything completed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
There were fit issues with the work. The interior plastic on the lift gate was no on the entire way. The rep slammed it in with his fist, which did not inspire much confidence about the quality of the work. Also, I found that the plastic in the wheel well above the tire below the driver-side quarter panel was loose. They had to take the car back into the shop to snap it in place. I don’t understand why you would give a vehicle back to a customer with 2 visible issues. Now I feel like there are other issues I cannot see.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
Poor fit on driver-side rear wheel well and interior plastic on lift gate. Needed to have it fixed after I arrived to pick up car.
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Liked getting the text updates and frequent calls on updates.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Although I am not certain, I think the area on the front of the car had originally been painted orange, and Caliber painted it black (even though they painted the roof in the back orange). And I could be mistaken. However, the consensus from everyone who has looked at it is that it looks fine, so I did not mention this to Caliber. But again, a 9 rather than a 10 because of this uncertainty.
Customer Service - 4.5/5.0 -
When I showed up for my appt, scheduled approx. 6-7 weeks prior, they had no record of my appt., possibly due to the management change (Abra to Caliber), and they were extremely busy due to a recent snowstorm. However, they did work our car in and completed the work in a week. Work was very satisfactory; I am rating a 9 rather than a 10 due to the snafu with the appt. not being on their schedule.
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone was so professional and friendly. And the work was done so quickly. I cannot believe how good it all came out. Extremely happy with the quality of the work and all of your employees!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fabulous company and employees. My car looks great and they were so quick with repairs.
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service, reliable, had excellent communication and my car looks like new!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Excellent service. Tom did a very good job of going the extra mile. Your team is thorough, conscientious, courteous, patient and gives your customers the confidence to know our best interests are being served. You absolutely get my highest recommendation. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service on all fronts. From the time you walk in the door until you leave with your restored vehicle you have the sense this shop has your best interests in mind.
Customer Service - 5.0/5.0 -
Tom was my go to guy and he’s as good as they get. He has a total “can do” attitude, works well in getting you the best coverage with your insurance adjusters, and keeps you in the loop as to