Caliber - Roswell
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Loved getting text updates. The car looks like new!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Jason was great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Jason was excellent and he proactively communicated status updates on the car. Also,I was traveling and Jason arranged for the car to be dropped off at my house. That saved me a huge amount of time since I had a commitment when returned that day and I needed the car. Huge time saver!!!!!!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everything was very professional and I was keep up to date on repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
GLAD WE PICKED CALLIBER.....ALL WAS DONE VERY WELL AND VERY PROFESSIONAL.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I can't turn on my radio without a code????
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 2.5/5.0 -
Maybe after the Abra-Caliber merge settles down. Right now probably not.
Repair Quality - 3.0/5.0 -
The car looks good, so that's a plus. Caliber was taking over Abra when my car was being repaired, so I'm prepared to cut some slack for issues related to merging two systems. At Abra/Caliber's request my car was moved from the location I left it to a more distant shop which ended up causing some confusion. None of this was helped by the Britteny, the manager assigned my case, who quit mid-repair. Justin, who took over, understandably had a learning curve. He was pleasant and tried to be helpful, but I did an awful lot of phone waiting, and sometime he didn't return calls when promised. The car was returned to the original Abra location where I've been waiting over a week for Cameron, also pleasant, to call to fix a minor cosmetic issue. I'll probably have to call him. Also, there were suspension repairs and alignment, which I'm still assessing. Once in a while the car may be steering on its own. Overall, not a disaster but not the best of experiences.
Customer Service - 3.0/5.0 -
Everyone was pleasant and polite, but they seem spread too thin and can take a long time to respond. Strikes me as a management, not a staff, issue. I get the feeling management confuses politeness with good service - they're two different things.