Caliber - Sacramento - 20th St

4.9 (2,829reviews)
98%
1800 20th St,  Sacramento,  CA  95811
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (2,829)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, timely repairs, and proactive communication. Many highlight the seamless, stress-free experience from drop-off to pick-up, with repairs frequently completed ahead of schedule. The quality of workmanship is repeatedly described as flawless, with vehicles returned looking brand new. Customers appreciate being kept informed at every step through calls and texts. Convenient extras like rental car coordination, complimentary washes, and vehicle pick-up/drop-off services are frequently noted as going above and beyond. A few customers mentioned occasional delays due to parts availability or scheduling changes, and some noted minor paint matching concerns, reflecting areas customers feel could be refined.
AI-Generated from reviews written in the last 12 months
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"professional and excellent work in fixing the front damage to my car. Ability to pick up and drop off Enterprise rental ..." Read more
"My car looks flawless. Excellent work"
"... courteous. All replacement parts are working great and the exterior of the car shows no sign of any damage. I would highly recommend this team." Read more
"Its really great that the repairs were so quick what was going to be a one month repair job turned into two weeks. Im very grateful for that"
"... You cant tell it was in an accident. The work was completed four days earlier than originally estimated." Read more
"Excellent work and my car was ready 1 week earlier than scheduled."
"Vehicle was ready ahead of time given, I am a very satisfied customer."
"... and outside looked spotlessly clean. Additionally, they respected my quick turnaround needs timing wise. Great people to work with." Read more
"... on the progression of the repairs was refreshing. I was informed on every step of the process." Read more
"... staff at Caliber was wonderful! From start to finish they kept me informed on the status of my vehicle. The inclement weather since I picked up my vehicle ..." Read more
"... process was easy, fast and professionally handled. I was kept informed, the work was completed on time and the quality of the repair was outstanding. I ..." Read more
"The communication was great - kept in contact consistently reaching out via text and phone call. Really great customer service and advice."
"Very much appreciated the constant communication and status updates thru the process!"

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Fast, courteous, good work!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Caliber Collision was extremely communicative throughout the entire process. Even with delays in shipping of parts and insurance approvals, they let made sure I was updated every step of the way. I would definitely choose caliber collision again! Many thanks to Laura, Chris, and Josh.

My Experience

Very timely and friendly

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Quick, professional, and helpful.

My Experience

Everyone was polite, accommodating, and very helpful. The work was done fast and it was really nice that my car was washed after too! Will definitely be coming back here if I’m ever needed their services again.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Constant communication and even had faster than expected repairs as parts arrived early. Car looks great and will be safe as well.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Josh was efficient, cordial, and explained the process thoroughly.

My Experience

friendly service, kept me informed throughout

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Always a pleasure to do business with you. Thanks for all your very professional help

Likely to Recommend

Repair Quality

very professiional

Customer Service

Totally satisfied...very professional and easy to work with

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I wish I never had to use Body Shops, BUT, if necessary Caliber is my go-to and only place for quality work & courteous staff. Thank you very much!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Job well done

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The passenger side bumper cover has a slight sheen difference from the fender, and one of the proximity detectors has a tiny chip. All else—service, communication, speed, costs were fantastic.

Likely to Recommend

they seem to have a little trouble with the color white (each of my three vehicles that were addressed) over the years.

Repair Quality

The front bumper proximity detector has a white paint chip and the sheen on the bumper (repainted) is slightly different than the fender.

Customer Service

Always good

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I truly appreciated the constant updates throughout this entire process. Laura called me to inform me of every update before it even began and also let me know when my paperwork didn’t arrive. I also appreciate Joshua when he called and offered to wait for me in case traffic held me up past closing time. Overall you could tell this team truly believes in customer service!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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