Caliber - Sacramento - Natomas

4.9 (1,554reviews)
96%
4707 Northgate Blvd,  Sacramento,  CA  95834
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In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (1,554)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, seamless repair process, and excellent communication throughout. Many highlighted proactive updates via text and phone calls, ensuring they were informed at every stage without needing to follow up. Repairs were frequently completed ahead of schedule, with numerous customers delighted to receive their vehicles earlier than expected. The quality of workmanship received high praise, with many noting their cars looked brand new post-repair. A few customers noted areas for improvement, including occasional miscommunication between staff members, inconsistent updates requiring them to call in for status, and isolated quality concerns such as misaligned parts or incomplete finishing touches. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop to friends and family.
AI-Generated from reviews written in the last 12 months
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"... Collision did an outstanding job with my Honda CRV! They kept me informed throughout the entire repair process, and the final result was fantastic. I highly recommend ..." Read more
"... their service. From start to finish, the team was incredibly professional, keeping me informed every step of the way with clear and timely updates. They communicated ..." Read more
"... work done there and she highly recommended them. Friendly staff and do an excellent job. Well, she was right on! My brand new care with that ..." Read more
"... were timely and proactive every step of the way. The workmanship is also excellent, could not tell the car was ever any different than new. Well done on all ..." Read more
"Three items that need to be fixed. The rubber stripping below the passenger door is not attached properly ..." Read more
"My car was finished 2 days before the estimated day."
"... the communication received throughout my repair and it was done three days earlier than expected. Staff was super friendly." Read more
"Much later than originally told and the date kept changing depending on who I talked to."
"... great at keeping me informed the whole time and even finished with my car earlier than expected." Read more
"My Jeep was ready in timely manner. It was ready before the time was promised."
"... time in the shop I ever experience with any vehicle. Love the text messages communication!! Thank you so much for taking the stress out of a stressful experience!!" Read more
"... of time it took to repair my car and the fact that I kept getting told different things by different people. One person told me they were going to replace the ..." Read more
"Every step of the way communication was excellent"
"Poor communication, I had to call to get updates"
"It was difficult to get updates through phone calls on the status of my car and approximate pick up dates so I can ..." Read more

My Experience

I was very satisfied, Fabian was great, he kept in touch with me through the whole time my car was in the shop.. I appreciated that.

Likely to Recommend

Recommend to anybody that needs get worked done

Repair Quality

Great Service! Also Great Communication. Great explanation of the details of what was getting done to car.

Customer Service

Great Customer Service and Communication

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Repair looks great and was kept informed during the whole process. Thanks

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Appreciate the consistent communication and quick work and not taking no short cuts to get the vehicle back to us in a timely manner

My Experience

Excellent service! The process was explained clearly and updates were timely and proactive every step of the way. The workmanship is also excellent, could not tell the car was ever any different than new. Well done on all fronts!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service from front desk to Dustin who took care of us and delivered on time. So grateful for great repair service!

Likely to Recommend

Repair Quality

Great job from Dustin and crew at Northgate branch 😁

Customer Service

Great customer service !

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Best customer service ever. Looks great and the shortest time in the shop I ever experience with any vehicle. Love the text messages communication!! Thank you so much for taking the stress out of a stressful experience!!

Likely to Recommend

Will go no where else. Definately recommend

Repair Quality

It looks perfect and was given instructions on how to keep it looking that way.

Customer Service

Best customer service I ever received. Made sure that the possible parts were available since the car could drive so it wouldn’t be sitting in the shop collecting dust

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Hi , I am very satisfied with the work that was done on my car. This was handled by Mr. Todd who is very knowledgeable and was very helpful thru the time my Jeep was in the shop for repairs. I am very pleased to see that the work was completed efficiently. Thanks so much.

Likely to Recommend

I am grateful for their work so I will definitely recommend them to family and friends

Repair Quality

am very happy with the work that Caliber did. The people or technicians are very efficient and my was fixed in timely manner.

Customer Service

Customer service was awesome and the personnel were great. I felt very welcome and appreciated. thanks

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was very helpful and made sure the process went smooth. Thank you for the great experience. Job well done.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I appreciate how fast you guys fixed my car. It looks beautiful and like nothing ever happened to it. The entire process was stress free. Thank you!!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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