Caliber - Sacramento - Natomas
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Excellent customer service. Job well done!!! Thank you soooo much!!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.0/5.0
My Experience - 5.0/5.0 -
Five star customer service , Sara kept me update on everything very helpful and friendly staff They did great work on my truck .
My Experience - 5.0/5.0 -
My NISSAN looks AMAZING 👏🏽 😍 I'm so happy with the service they gave me.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were kind and efficient
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
The shop was prompting on time and very helpful
Repair Quality - 4.5/5.0 -
Always room for improvement
Customer Service - 4.5/5.0 -
Friendly helpful and courteous
My Experience - 5.0/5.0 -
Good service and good work!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you Sara for helping me.
Customer Service - 5.0/5.0 -
Again thank you :)
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Luis was great. Easy to reach and stayed on top of things. Very pleasant.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great Service! Tara was on top of things, great follow up & updates.
Customer Service - 5.0/5.0 -
Excellent!
My Experience - 5.0/5.0 -
Highly Recommended!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The work was completed in a timely manner. The office staff was friendly, knowledgeable and kept me informed at all times with texts.
My Experience - 5.0/5.0 -
Flawless experience. Sara was fantastic and made the entire process super easy. A collision place isn’t necessarily the place I want to spend time at, but when unfortunate incidents happen, it’s good to know we have a trusted partner to repair the damages :)
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Caliber collision did an excellent repair in my car.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0 -
Saw a lot of scratches and marks and the inside wasn’t vacuumed like stated .
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
Everyone I talked to was nice. I was kept informed well about my vehicle pretty well most of the way. I received text on Monday 4/17 my car was on track to complete by end of week. When Friday 4/21 came I did not receive any text updates or phone call re: status of my car. I called Friday afternoon and was told by Sara I believe that they were waiting on mobile calibration person and once they arrived she’d call me back and update me. I didn’t get a phone call so around 5:15 I called to get the status and a man confirmed the status and told me my car is ready. I arrived around 530 and the office was empty except the man that answered the phone and checked me out (can’t remember his name). Staff really dropped the ball at the wnd.
Likely to Recommend - 1.0/5.0
Repair Quality - 1.5/5.0 -
I was very dissatisfied of how long the repair process took. Also, the lack of communication was very frustrating as well.
Customer Service - 0.5/5.0 -
The communication was not great. I had to be the one to reach out to receive any update. Also, was told the car would be ready at 5:00 pm. I showed up to receive my vehicle and then was told the car wouldn’t be ready until the next day. Not once did the advisor reach out to apologize.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was done in a very professional manner. Car looks great, no issues. Great service!
Customer Service - 5.0/5.0 -
I was receiving regular text message updates