Caliber - Salem Or - North
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very thankful for Roman and his open communication! He was very apologetic when he didn’t have to be! I understand that it takes time and not one situation is the same! Also thankful to the front women who were there to answer all my roommates questions!
Returned Clean
My Experience - 5.0/5.0 -
The communication throughout the process was great! The repairs were absolutely perfect, and the inside of the car had been cleaned. It was like a brand new car! Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything turned out great. Customer service was exceptional
Customer Service - 5.0/5.0 -
Exceptional
My Experience - 5.0/5.0 -
Roman, did an excellent job keeping me apprised of the status of the repairs and potential cost. The finished repairs looked amazing.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Really positive experience with Caliber Collision after a deer strike on my 2026 Honda Passport. I worked through USAA to find a local shop I could trust with a brand new vehicle, and Caliber delivered. From the start, communication was excellent. They got me in quickly for an evaluation, and when we knew parts needed to be ordered, they didn't rush me to check in the car. Instead, they ordered everything ahead of time after I paid my deductible so I could keep driving while we waited. Once the parts came in, they scheduled the repair to minimize the time I was without my vehicle. They also helped me coordinate with Enterprise for a rental and walked me through that whole process. Ronan was really great — super professional and on top of things! He did a thorough walkthrough of the damage, laid out the next steps clearly, and was available for any questions along the way. Everyone in the office was helpful too, from billing to status updates. They also have a solid automated system that keeps you informed on your vehicle's progress throughout the repair. Hopefully I won't need collision repair again anytime soon, but if I do, I’ll be back at the Salem Caliber for service.
My Experience - 5.0/5.0 -
I had an excellent experience with Caliber Collision from start to finish. The level of customer care was outstanding, and the team kept me informed throughout the entire repair process with clear and timely communication. The repairs were completed promptly, and the quality of the work exceeded my expectations. I truly appreciated the professionalism, efficiency, and attention to detail. Thank you to the entire team for making the process smooth and stress-free!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Front start to finish I have been extremely happy with the level of service I received. Autumn was great at keeping me updated and sending me text messages. i would highly recommend this shop 1000%.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good service. Pleasantly surprised by the price.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Well done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service and quality work!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone, especially Roman and the front desk person were polite, professional efficient and wanted to please me. Excellent customer service. The job was done well.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car was repaired to “like new” appearance. If I didn’t know it had been in an accident, I wouldn’t believe it.
Customer Service - 5.0/5.0 -
Fast and efficient
My Experience - 5.0/5.0 -
Autum was a pleasure to work with.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very easy process. Kind staff.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I wouldn't recommend caliber collision to my worst enemy! This place is awful!
Repair Quality - 0.5/5.0 -
Caliber had my truck twice and did they not properly fix it either time. They damaged my vehicle more in certain areas. I would rate ZERO stars if I could!
Customer Service - 0.5/5.0 -
Dustin was really nice. But my major issue is with Kim the manager. After the first time caliber claiming my vehicle was done, and it wasn't. The door wouldn't even shut properly, it wasn't lined up, paint was scratched, bubbles in the tape and a wheel wasn't repaired, Kim told me how she would make sure everything was done properly for the next time and wait to take the survey I would be sent. We'll, I don't feel like she looked after my vehicle at all after that as it looked even worse the second time it was repaired. At one point I called and reached out to find out the status of my vehicle, she told me one thing. I was then called by Dustin later that day and he told me something different. I believe what he was telling me and especially after what she told me and seeing my vehicle, I think she wasn't being fully truthful with me. The second time I picked up my truck, I felt like Kim's tone was different with me and when I brought up all the overspray and dirt she talked about how the probably didn't cover everything properly when they were painting and that's something they can easily fix. Well, then why wasn't it done in the first place? I felt like she feels as if she is above everyone and these issues aren't really issues. There were some other comments she made as well that bothered me.
Returned Clean
My Experience - 5.0/5.0 -
All of the staff were so helpful and nice. They did their best to accommodate our needs which was very helpful and relieved pressure. Thank you
My Experience - 5.0/5.0 -
I rarely write reviews, but this business absolutely earned it! From start to finish, the entire experience was flawless. The staff goes above and beyond to make you feel valued, displaying a level of customer service that is incredibly rare to find these days.You can tell they take immense pride in what they do. The attention to detail, professionalism, and overall atmosphere exceeded all my expectations. They didn’t just meet my needs they blew them out of the water. If you are on the fence about trying them out, this is your sign to go for it. They have earned a customer for life!