Caliber - Salem Or - North
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Caliber Collision made the repair process very easy. They got me right in, there was a representative from Enterprise there with my rental car ready to go. Jill was very personable and listened to my concerns with my car. The repair work was quick and beautifully done. They went above and beyond my expectations. My car was sparkling clean inside and out. I picked up my car and dropped off the rental which was so convenient! I was very pleased with thE whole experience. Well done Caliber Collision!
Likely to Recommend - 5.0/5.0 -
I will be happy to recommend Caliber Collision to others and I will always use this company in the future!
Repair Quality - 5.0/5.0 -
I was extremely happy with the work done on my 4Runner.
Customer Service - 5.0/5.0 -
Everyone was extremely helpful and great to work with!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 1.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I’m impressed by how easy this process was. Repair looks perfect. Nice that you coordinate with Enterprise so I didn’t have to. Also, your detail guy made my car look new inside and out. A+ and thanks!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They were incredibly attentive and friendly
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
They were friendly yes...but didn't communicate as often or as timely as I was expecting. I found myself constantly calling them to coordinate around our work schedules and stay updated with the ongoing status. When I did get a text it wouldn't always have the info I needed.
My Experience - 0.0/5.0 -
After looking it all over in the sunlight I noticed that nothing was done with the left rear corner panel. There are 2 obvious dents that I’m almost positive I pointed out on the day I dropped it off.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was very pleased with the service I received as well as my daughter was taking care of considering I am out of state and she is there in Salem you guys were fast quick very knowledgeable super friendly and keep me updated the whole time. I even work for a car dealership and we have a body shop that is nowhere near where you guys are on customer service thank you so much for all your help in making sure my daughters car got back to her as soon as possible.
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Never
Repair Quality - 0.5/5.0 -
Caliber collision said they did an initial evaluation with our vehicle and did not decide to tear it apart so we made what we thought was a properly informed decision to keep our vehicle and we would buy it back from the insurance company so we could still use it because it was our only vehicle and we did not mind driving around with body damage. I asked multiple times if the vehicle was in working order, They never told us they completely dismantled the front end of our vehicle, we found out when the tow truck dropped it off at our house completely dismantled without any of its parts. When I had to drive down to Salem to retrieve the missing parts Jill said "at the time we communicated I did not know the vehicle was dismantled" well Jill never once sent me any text message updates that she said she was going to be doing throughout the whole process at caliber she also failed to email me documents that would actually open and on the phone she said they did not dismantle it. so out of all of that we thought we were buying our car back in the condition we had given it to them So not only did I have to purchase my vehicle back which I had already paid off already. worst of all now I'm stuck with a vehicle that's sitting in my yard completely disassembled and we don't know how to put it back together and we don't know people with those tools or time. We would have never even bought my vehicle back if I was told I had to put it all back together. Not only did caliber collision failed to inform me of this important detail they also failed to inform Geico claims adjuster, we both were under the impression that there was only one first initial walk around where they said they did not decide to further investigate or dismantle because the initial evaluation showed that the damage would cost more to fix it than the vehicles worth. The communication is unreal.
Customer Service - 0.5/5.0 -
Horrible communication skills. They said they would text us throughout the entire process. Nope didn't get any of those, I had to call Jill and ask her to explain this to me and she failed to mention all the extremely important details, I asked her to email me documents explaining the damage to my vehicle and the documents she sent me failed to download because they were invalid formats. when I called to make the informed decision whether to keep or let my car go I was still under the impression it was in the condition I brought it and not one time did Jill correct me or say anything.
Returned Clean
My Experience - 5.0/5.0 -
Communication was top notch, picking me up was great and having my car spotless inside and out were all going the extra mile - thanks so much!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Tony is awesome!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very friendly and great communication. The work done was fantastic.
My Experience - 5.0/5.0 -
Just that I was impressed and thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
just to say thank tou to all the people who work there stay safe
Likely to Recommend - 4.0/5.0
Repair Quality - 2.5/5.0 -
just the sidemarkes lights are with glue