Caliber - Salem Or - South

4.8 (1,794reviews)

96%

(503) 378-1159

1345 Lewis St SE, Salem, OR 97302

96%

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1345 Lewis St SE
Salem, OR 97302

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About Caliber - Salem Or - South

See Photos

1345 Lewis St SE
Salem, OR 97302

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

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Website

Reviews (1,794)

Sort By:
Newest
Rating

1,501 Customers Rated

5 Stars

67.8% Complete

(1217)
4 Stars

9% Complete

(162)
3 Stars

2.3% Complete

(41)
2 Stars

1.4% Complete

(26)
1 Star

0.6% Complete

(11)
< 1 Star

2.5% Complete

(44)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its outstanding service quality, with repairs frequently described as restoring vehicles to like-new or pre-collision condition. The text message update system was widely appreciated, keeping customers informed throughout the repair process. Many highlighted the friendly, professional, and empathetic staff who went above and beyond. Timeliness was a strong point, with numerous repairs completed ahead of schedule. A few customers noted areas for improvement, including occasional miscommunication on completion dates, minor quality issues such as misaligned parts or overspray, and infrequent delays due to parts availability. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.

Select to learn more

Service Quality
Timeliness
Communication

"Looks like new, they always do a good job!"

"As I stated before it is immaculate work. My Equinox looks like brand new. 2 times I have received service from you all, and I have no complaints. Beautiful ..." Read more

"Repair was fast and quality of work was great. Back to new!"

"... panels don't have all the clips for more stability, the paint lines aren't straight with some ridges, and the small detail work needs improvement." Read more

"... replaced my left headlight and now it's out. But the customer service I received was excellent." Read more

"Communication was abundant and they repaired my vehicle before the deadline!!!"

"Work was forecasted to take approximately 3 weeks. It was completed just over one week."

"Nowhere near the multiple promise dates"

"Twice you said its done and im still waiting"

"... customer service is amazing, very nice and helpful. My car was in and out in under 2 weeks! Highly recommend!" Read more

"They are always on top of things, sending text messages and letting me know the status of my vehicle."

"Communication was great. Answered all of my questions with the intent to make me feel comfortable with ..." Read more

"They were excellent at communication, keeping me informed every day of how my car was doing. They were very helpful, ..." Read more

"You literally argued with me saying its completed twice when its not"

"2 status updates. 2nd one vague and useless: your repairs are progressing satisfactorily. No indication what had been completed ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Looks like new, they always do a good job!"

"As I stated before it is immaculate work. My Equinox looks like brand new. 2 times I have received service from you all, and I have no complaints. Beautiful ..." Read more

"Repair was fast and quality of work was great. Back to new!"

"... panels don't have all the clips for more stability, the paint lines aren't straight with some ridges, and the small detail work needs improvement." Read more

"... replaced my left headlight and now it's out. But the customer service I received was excellent." Read more

"Communication was abundant and they repaired my vehicle before the deadline!!!"

"Work was forecasted to take approximately 3 weeks. It was completed just over one week."

"Nowhere near the multiple promise dates"

"Twice you said its done and im still waiting"

"... customer service is amazing, very nice and helpful. My car was in and out in under 2 weeks! Highly recommend!" Read more

"They are always on top of things, sending text messages and letting me know the status of my vehicle."

"Communication was great. Answered all of my questions with the intent to make me feel comfortable with ..." Read more

"They were excellent at communication, keeping me informed every day of how my car was doing. They were very helpful, ..." Read more

"You literally argued with me saying its completed twice when its not"

"2 status updates. 2nd one vague and useless: your repairs are progressing satisfactorily. No indication what had been completed ..." Read more

Ali (Volkswagen owner) reviewed 8/31/26

Other than the nonexistent clean up the work quality seems good so far

The roof repair has been great so far

Nick did a great job keeping me updated

Vito (Toyota owner) reviewed 8/31/26

Tawny did an outstanding job representing Caliber Collision, and the repair technicians also did a phenomenal job making the necessary repairs to my view manner I’m.

Rafael (Hyundai owner) reviewed 8/30/26

The car was amazing, thank you.

Gagan (Lexus owner) reviewed 8/29/26

Linda (Hyundai owner) reviewed 8/28/26

Nick Johnson was very professional and extremely helpful. He gave a complete explanation of the work that needed to be done. He kept me informed daily about the progress of the repair work.

Amanda (Honda owner) reviewed 8/27/26

Cory (Toyota owner) reviewed 8/24/26

They were quick to get me in, and got it done well and well before the original estimated completion date. So I am very pleased with the results.

They were quick to get my vehicle in, and did the job quickly and and well.

I am quite happy.

Paula (Subaru owner) reviewed 8/20/26

Raul (Nissan owner) reviewed 8/20/26

I’m better satisfied with the job tanks

Aaron (Honda owner) reviewed 8/19/26

Joe (Ford owner) reviewed 8/19/26

Christopher (Hyundai owner) reviewed 8/19/26

Ann (Mazda owner) reviewed 8/13/26

The entire repair process was handled so beautifully. Everything was handled in a friendly and efficient manner so that we were never inconvenienced or worried about anything. If you have the misfortune to be in a car accident, Caliber makes it as easy an experience to deal with as it possibly could be.

Absolutely we will highly recommend Caliber Collision.

I already posted comments yesterday. The service was spectacularly smooth and good. No effort was spared to make sure we had transportation while waiting for the work to be done. It was completed ahead of schedule and our car looks great. I highly recommend Caliber Collision’s excellent staff and workmanship.

As already stated, we have the highest level of satisfaction.

Bryce (Toyota owner) reviewed 8/13/26

Keep doing what you’re doing! Had great service from Tawny at the Lewis St location. 🙂

Linda (Honda owner) reviewed 8/11/26

We are very happy with the repair work done on our Honda Pilot! The workmanship is outstanding! We also appreciate the ongoing communication we received while the car was being repaired. The experience was flawless and much simpler than we expected. Thank you for restoring our car and doing such awesome work!

Penny (Jeep owner) reviewed 8/10/26

They were informative and very helpful through the whole repair. Very nice office staff.

Michael (Nissan owner) reviewed 8/10/26

Nick and the team did a great job all the way through!

Donna (Toyota owner) reviewed 8/10/26

Excellent customer service Employees are very courteous and Very accommodating. High knowledge on cars Thank you everyone for a job well done

They did an amazing job

Awesome and great job especially with the details

Excellwnt

Michael (Toyota owner) reviewed 8/7/26

Branlund (Honda owner) reviewed 8/3/26

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Damage from hail storms is a common occurrence in some areas of the country but can easily be fixed by an auto body shop. In most cases, the shop will perform a process called Paintless Dent Repair (PDR) which can eliminate the dents without having to repaint your vehicle.

Caliber - Salem Or - South

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Salem Or - South

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (1,794)

1,501 Customers Rated

Likely to Recommend - 3.5/5.0 -

Repair Quality - 3.5/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -