Caliber - Salem Or - South

4.8 (1,788reviews)
96%
1345 Lewis St SE,  Salem,  OR  97302
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (1,788)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with repairs frequently described as restoring vehicles to like-new or pre-collision condition. The text message update system was widely appreciated, keeping customers informed throughout the repair process. Many highlighted the friendly, professional, and empathetic staff who went above and beyond. Timeliness was a strong point, with numerous repairs completed ahead of schedule. A few customers noted areas for improvement, including occasional miscommunication on completion dates, minor quality issues such as misaligned parts or overspray, and infrequent delays due to parts availability. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"Looks like new, they always do a good job!"
"As I stated before it is immaculate work. My Equinox looks like brand new. 2 times I have received service from you all, and I have no complaints. Beautiful ..." Read more
"Repair was fast and quality of work was great. Back to new!"
"... panels don't have all the clips for more stability, the paint lines aren't straight with some ridges, and the small detail work needs improvement." Read more
"... replaced my left headlight and now it's out. But the customer service I received was excellent." Read more
"Communication was abundant and they repaired my vehicle before the deadline!!!"
"Work was forecasted to take approximately 3 weeks. It was completed just over one week."
"Nowhere near the multiple promise dates"
"Twice you said its done and im still waiting"
"... customer service is amazing, very nice and helpful. My car was in and out in under 2 weeks! Highly recommend!" Read more
"They are always on top of things, sending text messages and letting me know the status of my vehicle."
"Communication was great. Answered all of my questions with the intent to make me feel comfortable with ..." Read more
"They were excellent at communication, keeping me informed every day of how my car was doing. They were very helpful, ..." Read more
"You literally argued with me saying its completed twice when its not"
"2 status updates. 2nd one vague and useless: your repairs are progressing satisfactorily. No indication what had been completed ..." Read more

My Experience

My Experience

I’m better satisfied with the job tanks

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They were quick to get me in, and got it done well and well before the original estimated completion date. So I am very pleased with the results.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

The entire repair process was handled so beautifully. Everything was handled in a friendly and efficient manner so that we were never inconvenienced or worried about anything. If you have the misfortune to be in a car accident, Caliber makes it as easy an experience to deal with as it possibly could be.

Likely to Recommend

Absolutely we will highly recommend Caliber Collision.

Repair Quality

I already posted comments yesterday. The service was spectacularly smooth and good. No effort was spared to make sure we had transportation while waiting for the work to be done. It was completed ahead of schedule and our car looks great. I highly recommend Caliber Collision’s excellent staff and workmanship.

Customer Service

As already stated, we have the highest level of satisfaction.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Keep doing what you’re doing! Had great service from Tawny at the Lewis St location. 🙂

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

We are very happy with the repair work done on our Honda Pilot! The workmanship is outstanding! We also appreciate the ongoing communication we received while the car was being repaired. The experience was flawless and much simpler than we expected. Thank you for restoring our car and doing such awesome work!

My Experience

They were informative and very helpful through the whole repair. Very nice office staff.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Nick and the team did a great job all the way through!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent customer service Employees are very courteous and Very accommodating. High knowledge on cars Thank you everyone for a job well done

Likely to Recommend

They did an amazing job

Repair Quality

Awesome and great job especially with the details

Customer Service

Excellwnt

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Beet work ever

My Experience

Everything was great from start to finish! Love the communication! I hope I don’t need you again but I know where I’ll go if I do.

Likely to Recommend

Repair Quality

Yeah they kept good communication and my truck looks great! Great job all the way around. I genuinely would recommend.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

We had a great experience. Loved the extra communication and that you got the car done before our trip for us!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

No problems with this shop

Repair Quality

Got me in in quickly and Very timely completion of the work

Customer Service

They were very pleasant and responsive

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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