Caliber - Salem Or - South

4.8 (1,798reviews)
97%
1345 Lewis St SE,  Salem,  OR  97302

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (1,798)

Likely to Recommend

Repair Quality

Awesome

Customer Service

Terrific

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Staff were very friendly and professional. Our repair was greatly extended because of shipment of broken parts several times but not Caliber’s fault.

My Experience

Nick was courteous and knowledgeable. Good communication. Including the Lyft service was convenient and efficient.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Initially not much contact but that improved. Very happy with result

Likely to Recommend

Repair Quality

Customer Service

My Experience

I was treated with respect and friendly employees. Work was done to my satisfaction.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Nice repair job. Excellent communication. Fast turn around time. Thank you everyone. All around professionalism.

Likely to Recommend

Repair Quality

From first contact to last, I was totally satisfied. Communication was great and the repair job was first class. I hope I never have another need for repair but if I do it will be with you. Bruce Cartwright

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Repairs were amazing! The trunk rubber guard was not put back into place and I had to reinsert it myself.

Customer Service

Returned Clean

Likely to Recommend

I have no reservations about recommending Caliber to my friends and family.

Repair Quality

Looks great! And finished in a very timely fashion. Thanks!

Customer Service

Very communicative. Thank you.

Returned Clean

My Experience

These guys actually worked with me and helped get my car in tip top shape even with a flood warning! They also assured me that when I dropped off my car that they'll hold my car if I happen to go into labor before my son's due date! They all seemed close and as someone who was nervous to leave their brand new car to a repair shop, that really was comforting! These guys are amazing 10/10 recommended by me! Picked up my car and it was as good as new!!

Likely to Recommend

These guys did great!

Repair Quality

Love these guys! They worked hard so I could get my car back before my son was born this Christmas!

Customer Service

They reassured me that if I give birth to not worry about my car if they finished up early

Returned Clean

My Experience

My Experience

They Kept Me Updated Through The Whole Process Fixed Everything That Was Wrong And Brought My Vehicle Back To PreCollision Condition Even Had It Completed Before Expected Date

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Pesiml servicio no lo reccomendare

Repair Quality

Customer Service

Pesimo servicio al cliente y al entegrar el auto asen Xtra cobros 👎👎

Likely to Recommend

Yes I would recommend Caliber Collision to anyone who is in need of thier services.

Repair Quality

Very happy c with Caliber Collision company service the provided in repairing my car.

Customer Service

Great customer service. Kept me updated on my cars process.

My Experience

Everyone was so kind and polite. There was no B.S. smoke screens, everything was up front and factual, even if it may not have been the best news, it was honest and true. As a customer, even the hard facts are appreciated! Blowing smoke up someone’s butt, just to try and keep them satisfied, is in my opinion, the worst course of action! I feel that I can trust Caliber Collision and will definitely recommend them to anyone needing good quality and reliable service.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Finding myself at the wrong location, Kaylee did an excellent job seamlessly and quickly transferring my claim and correcting the car rental reservation. Tawny then examined the damage, explained the repair process and accurately estimated the time to completion. Keeping me aware of the process as it progressed.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean