Caliber - San Antonio - Culebra Rd

4.8 (5,626reviews)
95%
7626 Culebra Road Suite 200,  San Antonio,  TX  78251

In operation 29 years, 27 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (5,626)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, seamless communication, and timely repairs. Many highlighted that staff kept them informed at every stage through calls and texts, often without needing to follow up themselves. Repairs were frequently completed ahead of schedule, with vehicles returned looking brand new and thoroughly cleaned. Customers appreciated the professionalism, friendliness, and attentiveness of the entire team. A few customers noted areas for improvement, including occasional communication gaps, minor quality control issues such as misaligned parts or paint discrepancies, and vehicles not being fully ready at initial pickup - all points raised directly by customers in their feedback. Overall, the vast majority expressed high satisfaction and indicated they would return and recommend the shop to others.
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"... based on their customer service alone—and, of course, the quality of the repairs was excellent as well." Read more
"Fantastic! Looked brand new!"
"... you want to do it right, and that they did. I am very satisfied with the quality of the work and Calibers attention to detail and safety. Overall ..." Read more
"The work and color matching so far looks like a factory paint job. I am waiting for the paint to cure for a few days ..." Read more
"Repairs were not satisfactory. Truck will have to be brought back for additional repair costing me out of pocket for ..." Read more
"... accident and they washed my vehicle inside and out! they took really great care and finished faster than they estimated. very satisfied with my experience. also the employees ..." Read more
"... vehicle. The work was completed in a timely manner and the car was ready a day early. So far we are very pleased" Read more
"My vehicle was ready a week earlier than originally promised"
"Was a couple days behind but considering the bad weather and everything that comes with that, great turnaround."
"We were told 30 days and we had to pay for our rental an extra 15 days"
"Communication was amazing! I got regular updates on the status of repairs. The car was ready on the ..." Read more
"I was very satisfied with my whole experience. They constantly kept me informed on my claim. I did not have to call them once to check on my ..." Read more
"The people were nice and respectful, but communication and service was not satisfactory"
"It was all good and the only thing that can be improved was the communication."

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My Experience

Alex was very attentive and valued excellence over expediency. The car came out fantastic

My Experience

Alex was outstanding, very polite and clearly communicated each step pf the process. I was skeptical at first, because franchises tend to drop in quality over years, but I will definitely be returning to this Caliber Collision in the future. Thanks for doing an awesome job!

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My Experience

Everyone was very kind throughout this process. I got smiles from everyone on both of my visits dropping off and picking up. They were very helpful and made me feel comfortable that my vehicle was in great hands. 10/10 recommend. Thank you to all that serviced my vehicle you can’t even tell it was hit & another you to Alex & the young lady at the front desk for the personal interaction. I forgot her name my apologies

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My Experience

Alex was fantastic. Great customer service. Above and beyond expectations. The vehicle was fixed better than expected. Thanks team!

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My front driver side door handle cover came off a day later and it was fine before :/

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Repair was done but not happy about the theft that occurred inside my vehicle.

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My Experience

Alex did a great job on my vehicle! Genuinely great man with amazing customer service. The staff was very professional and helpful with keeping me updated along the way. The vehicle was completed prior to the expected completion date. Highly recommend these guys!

My Experience

Alex was easy to work with. I was happy to see the 4runner emblem added. The tailgate looks really good. It even looks new from the back. I'll do business with you in the future.

My Experience

We were Grateful for the Updates and Appreciate the Staff’s Good Work. Thank You ☺️