Caliber - San Antonio West
In operation 29 years, 14 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Everyone so friendly /having an accident is no fun and a added expense and to have a staff that is so understanding and polite made it so much more bareable /thank you
My Experience - 5.0/5.0 -
Bryan was extremely pleasant to deal with and kept me informed about the process and timeline for my repairs! All in all I have been very pleased with the whole Caliber Collision experience! I highly recommend this location for any auto body or glass repairs you may need!
Likely to Recommend - 5.0/5.0 -
Awesome team! Great service and quality work!
Repair Quality - 5.0/5.0 -
The repair came out a lot better than I expected! Very pleased!
Customer Service - 5.0/5.0 -
Excellent work and communication!
My Experience - 5.0/5.0 -
Checking in was quick and easy when I dropped off my car. Ruben was my service advisor, and he kept me updated throughout the process with great communication about the status of my vehicle. Overall, I had a great experience from start to finish and have no complaints. I would definitely recommend them.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0 -
The repair was completed on time, but less than one week later I discovered a crack in one of the newly installed taillights. My concern is not just the crack itself, but that the warranty claim was denied without identifying evidence of a new impact, collision, or attempted theft. I expected a more thorough inspection and a clear explanation before the warranty was denied. Until this issue is resolved, I would not feel comfortable recommending Caliber to others.
Repair Quality - 1.5/5.0 -
My repair was completed on time, but less than one week later I discovered a crack in one of the newly installed taillights. I returned to Caliber because I believed the replacement part or installation should be evaluated under the repair warranty. Although no visible evidence of a new impact, collision, or attempted theft was identified, I was told the damage was believed to have resulted from one of those causes. I asked what physical evidence supported denying warranty coverage but was not provided a specific basis for that conclusion. This response has left me disappointed in the repair experience and confidence in the workmanship.
Customer Service - 1.5/5.0 -
After discovering a crack in one of the newly installed taillights less than one week after the repair, I returned expecting the concern to be evaluated under the repair warranty. Chris explained that, based on his experience, he believed the damage must have resulted from another attempted theft or impact. However, he also acknowledged there were no visible signs of impact or attempted theft. I asked what physical evidence supported denying warranty coverage, but no specific evidence could be provided. I expected a more thorough evaluation and a clearer explanation before the warranty claim was denied.
Returned Clean
My Experience - 5.0/5.0 -
Everyone was helpful and kind thank you so much!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Services was completed when the estimate said and I was c kept up to date daily on the transition through the shop. Everything was fixed right the first time AND on time. The front fest was great, friendly, and knowledgeable about the process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Poe was and is always excellent!!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Our service technician, Bryan Ramos was very helpful and communicative. We have always had a good experience with this location.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
This is our 3rd car repair at Caliber. Yes, I would definitely recommend.
Repair Quality - 5.0/5.0 -
I’ve had my car less than 1 week but it appears to have flawless workmanship on the car repair (I can’t even tell it was involved in a car accident!).
Customer Service - 5.0/5.0 -
Poe provided us with excellent customer service and kept us up-to-date on car repair timeline.
Returned Clean
My Experience - 5.0/5.0 -
My vehicle looks great! Thanks, Caliber and thank you to Bryan and Mia!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks beautiful again!!!♥️
Customer Service - 5.0/5.0 -
Bryan and Mia took very good care of my car! It looks beautiful!
Returned Clean
My Experience - 5.0/5.0 -
Fantastic job. Everything looks Fantastic. Thank you so much.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My repair was an easy, smooth process. Bryan was transparent and communicative through every step.
My Experience - 5.0/5.0 -
The work was great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did great work in a short time.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
yall are amazing
My Experience - 0.0/5.0 -
Had a question about cracks/scratch on the car that I don’t believe where there before. Wanting confirmation.
My Experience - 5.0/5.0 -
Bryan did a good job of keeping me informed of the status of my car's repairs. The car looks as good as new!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Vehicle looks flawless