Caliber - San Clemente
In operation 29 years, 12 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I am very disappointed in the professionalism of your shop in the handling of my grandson’s car repair. We visited the week of August 11th to begin the repair process. I am sorry I do not have the details with me while I’m traveling in Tennessee but I can tell you that someone looked at the car and indicated how much it would be to replace the bumper. I paid $500 deposit and we arranged for him to drop the car on August 24th so the work could begin on August 25th. On August 26th I got a call at 7:49 pm my time (4:49 your time) but when I called back I got an answering machine. Stephanie called me back on the 27th and missed me again but I quickly called her back. A gentleman took my callback information. When I didn’t hear from her I called again. I got her this time and I told her I had left a message (she said it went to your Texas mothership) and that I had also left my call back with someone there. She seemed pressed. Then she told me that the woman I was dealing with was no longer with the company and she had no paperwork and wanted to know the figure I’d been given. I thought she was calling me to tell me the car was finished but she said that she needed to sort out the cost and that the bumper was to arrive that day. She said it had come in damaged. Since we had carefully organized the repair timeframe to ensure the bumper was there, this all seemed very disappointing. She said she was not looking forward to making this call and I told her I appreciated her situation and that I just wanted the car repaired. Thursday she called to say it was done and I called her back with my credit card number. She said she would contact my grandson so he could pick up the car up. Fast forward to today - I guess she contacted him - I did - and his mother took him to pick it up today. When she got there, someone told her my card was declined so she had to pay for it. I had my phone with me the entire day. Why on earth didn’t someone call me to tell me that the card didn’t go through? I’m travelling so it’s possible the credit card company realized I was using it in 2 completely different parts of the country. I have no idea - but I certainly expected the courtesy of a call. My entire experience was a giant disappointment in what I thought was going to be an adventure with my grandson. Instead, it took 3 days longer than promised, there was confusion at every turn and at times it felt as if you guys thought I was the bad guy. And to top it off, no one calls me to tell me my credit card didn’t go through. Our previous repairs with you guys have gone well. I don’t know what the heck happened. I hope you can learn something from this miserable experience.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The staff at caliber collision was very professional and courteous. The work done was great and went a step beyond.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks as good as new. Paint matches exactly.
Customer Service - 5.0/5.0 -
Everyone was pleasant and helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
It looks brand new. Hip hip hooray
Customer Service - 5.0/5.0 -
They were chill
Returned Clean
My Experience - 5.0/5.0 -
I appreciate the effort to get our car repaired expeditiously! Thanks to Caliber it looks as good as new.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everything looks good and clean. Got it back looking way better. Got constant updates on it and the process was very easy.
Likely to Recommend - 5.0/5.0 -
Already recommended to someone
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent work.on a timely basis. Paint matching is superb.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service and great paint matching.