Caliber - San Diego - Bay Park

My Experience - 5.0/5.0 -

I am very satisfied and thank you very much.

My Experience - 5.0/5.0 -

Great job and communication!

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

David Lopez was a great help and was able to get me all my repairs arranged and accommodated to my needs, and available time frames.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Well, going to Caliber “COLLISION” means something stressful or even traumatic happened. But once you meet the people there, they know this and are compassionate and helpful. I always leave feeling better, feeling like there have been people on my side who care. The technicians do amazing work. Thank you everyone.

Likely to Recommend - 5.0/5.0 -

Been there 3 times in one year. The best ever every time.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Thank you Marcos

My Experience - 5.0/5.0 -

Overall, the least stressful part of getting my car fixed after the accident was choosing Caliber.Great staff- especially David- just a great human being!

Likely to Recommend - 5.0/5.0 -

I would definitely recommend them!

Repair Quality - 5.0/5.0 -

I was pleasantly surprised with how smooth the process was as well as how helpful the staff is.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

This whole process was a nightmare from having to come back to fix a mistake you made LAST YEAR, you losing track of my appointment/vehicle multiple times, delay in delivery, and lag on rental. I haven’t double checked the work yet but with how awful things have been, I plan to. I also intend to escalate to get reparations for the depreciation caused to my vehicle by (unknowingly) driving on incorrect parts and alignment for over a year due to your poor workmanship. 0/10 experience.

Likely to Recommend - 3.5/5.0

Repair Quality - 2.5/5.0 -

The estimator that helped me is no longer at the location but he gave me back my car with dings in the door that was replaced and fixed. The front desk woman was very helpful. There was another gentleman that walked out to my car. He was very helpful and understanding and was not the original estimator but he helped me get the car fixed to the proper standard. When the vehicle was repaired and ready for pick up after the second time, I was really pleased at the center Manager called me. I appreciate that phone call from him.

Customer Service - 4.0/5.0 -

Frankie did not update me on the status of my car initially I had to reach out to him to get an update initial

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Nothing but great things to say about the staff. An individual named david kept in constant contact with me and even called to update me on the status of my car.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0 -

When I picked up my vehicle I noticed a part hanging from under underneath my car and pointed it out to my technician, and although it was completely unrelated to my repair, they fixed it for me on the spot with no extra charge. I was very pleased with my repair and the service.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I was impressed with how quickly they repaired my car and got it back too me a lot sooner than originally estimated. I appreciated how Marcos kept me informed of the step by step progress by texting me and offering to answer any questions or concerns I had throughout the process. It was nice to be aware what was going on rather than being in the dark and not knowing how much longer I had to wait, mainly because I needed to tell the rental company how long I would need their car. Marcos even had the patience to wait for me to come dragging in at closing time to pick up my car when it was finished.

My Experience - 5.0/5.0 -

Both receptionists and David were great. Helped me with my rental pick up and drop off. Great communication and car completed 2 days before original estimate.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I had a great experience working with Marcos. He did a really good job repairing and fixing my car, and throughout the process, he kept me updated and communicated with me consistently over the month. He was professional, helpful, and made sure I knew what was going on with the repairs. Everything went very smoothly toward the end, and I was very happy with how everything turned out once I got my car back. I really appreciate Marcos’ work and communication throughout the entire process and would definitely recommend him.

Customer Service - 5.0/5.0 -

I had a great experience working with Marcos. He did a really good job repairing and fixing my car, and throughout the process, he kept me updated and communicated with me consistently over the month. He was professional, helpful, and made sure I knew what was going on with the repairs. Everything went very smoothly toward the end, and I was very happy with how everything turned out once I got my car back. I really appreciate Marcos’ work and communication throughout the entire process and would definitely recommend him.

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0 -

Good service

Returned Clean