Caliber - San Diego - Bay Park
In operation 29 years, 9 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It took a while to get my jeep back but I understand that it was necessary for your team to do all the fixing correctly and I couldn’t be happier to have my jeep running correctly
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Service advisor, David was excellent. Very professional and communicative. Kept me on top of the repair progress and helped to expedite the timing.
Customer Service - 5.0/5.0 -
Excellent (see previous comment)
My Experience - 5.0/5.0 -
Marcos was a pleasure to work with and stayed in regular communication about the status of my car repair. Everyone at CC is friendly, professional and efficient. I would definitely recommend them!
My Experience - 5.0/5.0 -
Marcos was a pleasure to have as my Service Advisor. He went above and beyond keeping me updated about the progress of my vehicle and was so kind while doing so. He even took the extra step to make sure I liked the wheel covers they were able to find as they were a bit different than the original. Marcus also advised me of issues with my car not related to the loss that I might need to get checked out. On top of all this my car was ready 10 days early than estimated! I couldn't have asked for a better experience. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you team for taking great care of me and my car
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Work was completed sooner than the estimated completion date. Thank you David Perez-Lopez at Caliber Collision. Best regards.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repair was done sooner than the estimated completion date. Thank you David Perez-Lopez/Caliber Collision for the efficient service. Best regards.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was very professional and very nice. The work done on my car was excellent. I would highly recommend this location to anyone who needs their car repaired
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thanks to the entire team!
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
Unfortunately, I cannot give a positive satisfaction rating based on my experience. While my truck was in Caliber Collision’s care, their yard was broken into and my vehicle was entered. Personal property was taken from the truck, including items that I have identified and reported. What concerns me most is not only the theft itself, but how the situation was handled afterward. I sent two messages seeking information and assistance and received no response. When I arrived to pick up my truck, I still had very little information regarding the incident, reimbursement, or next steps. The manager did take down a list of missing items, but as of today I am still waiting for resolution and reimbursement. I was also disappointed to learn that the vehicles were apparently left vulnerable to theft and that there were no security cameras available to document what occurred. As a customer, I entrusted my vehicle to Caliber Collision and expected reasonable security measures and better communication when a serious incident like this happened. At this time, my overall satisfaction is low due to the theft, the lack of communication, and the unresolved status of my claim. I hope Caliber will take responsibility for the losses and improve its customer communication and security procedures going forward.
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
My experience is currently still unresolved due to the incident involving my vehicle while in your care. While the vehicle was at your facility, it was entered during a break-in and personal items were stolen from inside the truck. I have already provided a detailed list of the missing items to management, and I was informed that the matter would be escalated to upper management for reimbursement. However, this issue is still ongoing and I have not received reimbursement or clear final communication on next steps. Regarding the repair itself, the work is acceptable and meets a reasonable standard. However, for a more detail-oriented or critical customer, there may be aspects that could warrant closer inspection or refinement. I also experienced delays in communication, including unanswered messages prior to pickup. While the manager did document the missing items when I retrieved the vehicle, I am still waiting for a full resolution on the reimbursement matter. Because of the theft while the vehicle was in storage, the lack of clear security safeguards, the ongoing delay in reimbursement, and concerns regarding communication and resolution, I cannot say I am fully satisfied with the overall experience at this time. I am still hoping this matter will be addressed properly and brought to a fair and complete resolution.
Customer Service - 3.5/5.0
My Experience - 5.0/5.0 -
I am a repeat Caliber customer & always more than satisfied with the job they do, their superior customer service and communication. Marco kept me updated with the progress of my repairs throughout the time they had my car. Definitely recommend & will be a life-long customer. Hopefully I won’t need repairs anytime soon, but if I do, I’ll definitely take it to Caliber!
Likely to Recommend - 5.0/5.0 -
Extremely likely
Repair Quality - 5.0/5.0 -
Always a great experience! I’m a return customer & they never disappoint. Marco kept in communication with me throughout the process & my car was finished before the estimated time.
Customer Service - 5.0/5.0 -
First statement covers it all
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was very appreciative of the service! I was answered almost instantly with every question I had, and they were accommodating to my needs. I really enjoyed the service!
Likely to Recommend - 5.0/5.0 -
They did a nice job
Repair Quality - 5.0/5.0 -
They were great. I had them adjust and relook at something and they were very attentive and respectful.
Customer Service - 5.0/5.0 -
Friendly