Caliber - San Diego - Downtown

4.8 (7,525reviews)
95%
1411 West Palm Street,  San Diego,  CA  92101

In operation 29 years, 27 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (7,525)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, clear and proactive communication, and impressive timeliness. Many highlighted how repair teams kept them informed at every stage through calls and texts, making stressful situations feel seamless and worry-free. Repairs were frequently completed ahead of schedule, with results described as flawless, brand new, and exceeding expectations. Staff across all roles were commended for professionalism, friendliness, and genuine care. A few customers noted areas for improvement, including inconsistent proactive updates, occasional delays due to parts availability, and minor finishing concerns upon vehicle return, all drawn directly from their feedback.
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"... Caliber was a no-brainer choice. Reasonable price, outstanding work quality, service and speed. Great choice! Most highly recommended." Read more
"The repairs done were great, car looked brand new after. They even took time to sweep and clean the inside of my car. Above and beyond ..." Read more
"Where do I start. This was the worst workmanship I have ever experienced. I will never use this place again."
"Since my car was returned I have noticed the front bumper on the drivers side keeps popping off in one spot. I have to keep popping it back in."
"Awesome communication! The repairs were completed 2 weeks faster than expected and with top quality. Thanks again!"
"... They gladly answewred questions and kept us updated. Getting the car repaired ahead of schedule helped reduce our out of pocket rental expenses. Thank You!!!" Read more
"I was told 1-2 weeks and it was ready in 5 days."
"Everyone was super friendly and helpful and the turnaround time was exceptional. Thanks!"
"... given several estimated completion dates; however, each time the date approached, it was pushed back due to replacement parts arriving damaged from the ..." Read more
"... service experience was disappointing. I received very few proactive updates regarding the status of my vehicle and often had to reach out myself to ..." Read more
"y'all were on point with this entire interaction - great communication, excellent customer service"
"... repair work was fine; well and thoroughly done. The communication with me was lousy--Did not call me with updates on when vehicle would be ready, even ..." Read more

My Experience

Alberto was great! Quick, easy and informative. Thank you!

My Experience

Rafael and Jaron were very professional and accommodating. Went above and beyond. Thanks again for taking care of me. Car looks great 👍

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Returned Clean

My Experience

From drop-off to pick-up, the team at Caliber Collision was kind, professional, and genuinely caring. They kept me in the loop, the whole time with calls and text messages, answered every question, and made the whole thing stress-free. The repair quality was top-notch. When I picked it up, I thought that they did a great service on my son’s car and I asked about a few scratches on the front of my car. They took care of it on the spot in about five minutes, no charge. That kind of service is very rare now days. Thank you for going above and beyond. Highly recommend.

My Experience

I have used the services of this Caliber Collision before. I was happy with their service then and I was also happy with their services most recently. I would recommend them to others. Thank You Caliber Collision.

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Caliber was great. The only hiccup was dealing with insurance which is not Caliber’s fault.

Returned Clean

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Yes, very likely!

Repair Quality

My car is superbly re-constructed! I love how everything looks and drives! Terrific job of outstanding workmanship!

Customer Service

Alex kept me informed about progress, almost daily!

Returned Clean

My Experience

My Experience

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Returned Clean

My Experience

Repairs were done with care and quality in mind! The staff were great! Definitely would recommend them to anyone!!

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Repair Quality

I can’t say enough great things about the team at Caliber Collision. From start to finish, the entire process was smooth, professional, and completely stress-free. A special thank you to Rafa, the manager, and Aracely, my service advisor. They went above and beyond every step of the way, making what could have been a frustrating experience incredibly easy and efficient. They kept me informed throughout the process, answered all of my questions with patience, and truly went the extra mile to make sure everything was handled perfectly. The quality of the work exceeded my expectations, and the level of customer service was outstanding. It’s rare to find a team that genuinely cares about their customers and takes such pride in their work. If I could give them more than 10 out of 10, I absolutely would—they deserve 1000 out of 10. Thank you to Rafa, Aracely, and the entire Caliber Collision team for your professionalism, attention to detail, and exceptional service. I highly recommend them to anyone looking for honest, high-quality collision repair and an outstanding customer experience.

Customer Service

I can’t say enough great things about the team at Caliber Collision. From start to finish, the entire process was smooth, professional, and completely stress-free. A special thank you to Rafa, the manager, and Aracely, my service advisor. They went above and beyond every step of the way, making what could have been a frustrating experience incredibly easy and efficient. They kept me informed throughout the process, answered all of my questions with patience, and truly went the extra mile to make sure everything was handled perfectly. The quality of the work exceeded my expectations, and the level of customer service was outstanding. It’s rare to find a team that genuinely cares about their customers and takes such pride in their work. If I could give them more than 10 out of 10, I absolutely would—they deserve 1000 out of 10. Thank you to Rafa, Aracely, and the entire Caliber Collision team for your professionalism, attention to detail, and exceptional service. I highly recommend them to anyone looking for honest, high-quality collision repair and an outstanding customer experience.

My Experience

The repair was done very quickly and it looked good as new. Alberto was great and kept me informed about the status of the vehicle the whole time it was there. Great job.

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My Experience

Great communication, work was really good. I would come back hopefully I won’t have to. Tens for everyone

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My Experience

I had insurance work done at Caliber a couple of times before, with great results. So when I had some discretionary non-insurance work to be done, Caliber was a no-brainer choice. Reasonable price, outstanding work quality, service and speed. Great choice! Most highly recommended.

My Experience

Alex was great! Super clear and consistent communication with quick results! Loved my experience!

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