Caliber - San Diego - Downtown

4.8 (7,534reviews)
96%
1411 West Palm Street,  San Diego,  CA  92101

In operation 29 years, 27 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (7,534)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, clear and proactive communication, and impressive timeliness. Many highlighted how repair teams kept them informed at every stage through calls and texts, making stressful situations feel seamless and worry-free. Repairs were frequently completed ahead of schedule, with results described as flawless, brand new, and exceeding expectations. Staff across all roles were commended for professionalism, friendliness, and genuine care. A few customers noted areas for improvement, including inconsistent proactive updates, occasional delays due to parts availability, and minor finishing concerns upon vehicle return, all drawn directly from their feedback.
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"... Caliber was a no-brainer choice. Reasonable price, outstanding work quality, service and speed. Great choice! Most highly recommended." Read more
"The repairs done were great, car looked brand new after. They even took time to sweep and clean the inside of my car. Above and beyond ..." Read more
"Where do I start. This was the worst workmanship I have ever experienced. I will never use this place again."
"Since my car was returned I have noticed the front bumper on the drivers side keeps popping off in one spot. I have to keep popping it back in."
"Awesome communication! The repairs were completed 2 weeks faster than expected and with top quality. Thanks again!"
"... They gladly answewred questions and kept us updated. Getting the car repaired ahead of schedule helped reduce our out of pocket rental expenses. Thank You!!!" Read more
"I was told 1-2 weeks and it was ready in 5 days."
"Everyone was super friendly and helpful and the turnaround time was exceptional. Thanks!"
"... given several estimated completion dates; however, each time the date approached, it was pushed back due to replacement parts arriving damaged from the ..." Read more
"... service experience was disappointing. I received very few proactive updates regarding the status of my vehicle and often had to reach out myself to ..." Read more
"y'all were on point with this entire interaction - great communication, excellent customer service"
"... repair work was fine; well and thoroughly done. The communication with me was lousy--Did not call me with updates on when vehicle would be ready, even ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

I had gone to this location years ago and retired again due to quality work!

Repair Quality

Caliber did a great job on my 2014 Dodge Charger, looks like it just rolled off the assembly line as a brand new car! Thank you Eddie, Anna and everyone at the W. Palm Ave location!

Customer Service

Customer service was great!

Likely to Recommend

Repair Quality

Customer Service

My Experience

So happy that my Mini was repaired and cleaned beautifully and in a timely manner. Everyone was very helpful and kind. This evening my back seat rider was locked in so I was planning to call in the morning to make an appointment to see how it could be corrected before I did the survey. My roommate told me to check on the child lock button. I checked on you tube, looked for the switch and hooray it worked!!!!

My Experience

A good job was done in repairing my car. It was done quicker than I expected and yet a very thorough job was done.

My Experience

From drop-off to pick-up, the team at Caliber Collision was kind, professional, and genuinely caring. They kept me in the loop, the whole time with calls and text messages, answered every question, and made the whole thing stress-free. The repair quality was top-notch. When I picked it up, I thought that they did a great service on my son’s car and I asked about a few scratches on the front of my car. They took care of it on the spot in about five minutes, no charge. That kind of service is very rare now days. Thank you for going above and beyond. Highly recommend.

Likely to Recommend

I have already talked about it and will keep on doing it.

Repair Quality

We had an excellent experience with Caliber Collision. They did a great job on my son's car and were very straight forward with all the info we needed.

Customer Service

Great costumer service we really don't see this kind of attention anymore.

Returned Clean

Likely to Recommend

Repair Quality

Amazing service, would not want to have to have an accident again. But the service made it as easy of a process as possible!

Customer Service

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Repair Quality

Customer Service

Likely to Recommend

Repair Quality

The staff from the front desk to the service advisors were extremely friendly, efficient and cared for my vehicle! They updated me every step of the way and even detailed my vehicle after its repair; i’ll be recommending caliber to anyone I know that needs collision repair!

Customer Service

Everyone was friendly

My Experience

Alberto was great! Quick, easy and informative. Thank you!

Likely to Recommend

Repair Quality

Alberto was great! Super clear and I was shocked at how fast the repair was done

Customer Service

Same comment as previous!

My Experience

I have used the services of this Caliber Collision before. I was happy with their service then and I was also happy with their services most recently. I would recommend them to others. Thank You Caliber Collision.

Likely to Recommend

Repair Quality

Excellent service

Customer Service

Returned Clean

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Repair Quality

Customer Service

My Experience

Rafael and Jaron were very professional and accommodating. Went above and beyond. Thanks again for taking care of me. Car looks great 👍

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Caliber was great. The only hiccup was dealing with insurance which is not Caliber’s fault.

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Customer Service

Likely to Recommend

Yes, very likely!

Repair Quality

My car is superbly re-constructed! I love how everything looks and drives! Terrific job of outstanding workmanship!

Customer Service

Alex kept me informed about progress, almost daily!

Returned Clean

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean