Caliber - San Luis Obispo - Francis Ave

4.9 (334reviews)
98%
760 Francis Ave,  San Luis Obispo,  CA  93401
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In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Ford
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Reviews (334)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new or even better than before. Daily text and phone update communications were frequently highlighted as a standout feature, giving customers peace of mind throughout the process. Numerous reviewers celebrated repairs being completed ahead of schedule, reflecting the team's efficiency. The front desk and service staff were widely described as friendly, professional, and genuinely caring. A few customers noted concerns around paint color mismatches, parts fitment, and isolated communication gaps, as shared directly in their feedback. Overall, the overwhelming majority of customers expressed high satisfaction and enthusiastically recommended the shop to friends and family.
AI-Generated from reviews written in the last 12 months
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"... take my car in on two different occasions. They were very thorough and you cant even tell that my car had been damaged. I want to personally thank the staff for your great ..." Read more
"... informed of all updates in a timely manner. They went above and beyond! I would recommend Caliber to anyone needing service!" Read more
"This place was a godsend! I could not have gotten better service, repairs, and customer care!"
"... provided a fantastic level of customer service. I am impressed by the quality of management, office staff, and technicians. Great job!" Read more
"Excellent communication and professionalism throughout the repair process. They did an excellent job repairing my vehicle"
"They were ready 7 days early! Which is a great reflection of the service they have"
"... weeks but they got it done in less than one week dropped it off on Monday, it was done on Thursday afternoon picked it up on Friday morning" Read more
"had three different completion dates"
"Was ready a week in advance, they did a great job."
"The process was seamless, I loved receiving daily communications on the progress of the repair job, and everyone on the staff was was incredibly friendly ..." Read more
"The repairs are flawless, and the communication along the way was great. We had a few delays due to part issues, but I was notified all along. Great job!"
"Awful. I called often to get updates because I was told I'd get a call back and did once out of at least 5 times. Zero communication unless I called and asked."
"Great communication throughout the process! I highly recommend them!"
"I never received a text to tell me my vehicle was done. I had to call them. But they were very helpful once ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Starting with the office staff I can say nothing but good things. They explained what would happen and what they planned to do with my car. Everything was explained and written out. The car looks great and it was done when they said it would be. A perfect 10

Likely to Recommend

Repair Quality

Very good service convenient and the work was outstanding. Would definitely recommend them and use them in the future.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

I’ve never received better Customer Service at a collision shop or most anywhere to be honest! This place is amazing

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very good job car seems Fine . I will see how it is down the road

Customer Service

Very courteous and good communication

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Caliber went above and beyond to help us, special thanks to Brian, so grateful for your care.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Excellent service

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Brian, Sergio and Dione were great to work with and their shop did an excellent job repairing my GMC pickup.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

They did a great job communicating and make the process easy even going the extra mile to take care of me. Really do appreciate them.

My Experience

Caliber collision repair is excellent. We have used them on two different occasions and each time the outperformed our expectations. Most highly recommend Csliber!

Likely to Recommend

Solid shop.

Repair Quality

I would and have recommended they bring their cars here.

Customer Service

Big thanks to them. Great communication and service.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very quick and well done

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service and friendly staff!!!

My Experience

The staff was extremely helpful from start to finish. Dionne helped me get my rental car secured while I handled other details of the process. Sergio did a great job explaining everything and I felt completely confident leaving my vehicle with them.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Really great to work with, competent straight forward people who do a great job. I was very impressed with how they detailed my car before pickup. I would highly recommend them.

Customer Service

Really great to work with, competent straight forward people who do a great job. I was very impressed with how they detailed my car before pickup. I would highly recommend them.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Job well done and appreciate the expedited service. Will recommend.

Likely to Recommend

Repair Quality

They did a great job and I would recommend them.

Customer Service

Satisfied

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The project was completed on time and on budget. The quality was some of the best I have seen. Awesome and friendly staff as well. Thank you!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

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