Caliber - San Luis Obispo - Francis Ave

4.9 (329reviews)
98%
760 Francis Ave,  San Luis Obispo,  CA  93401

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Ford

Reviews (329)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new or even better than before. Daily text and phone update communications were frequently highlighted as a standout feature, giving customers peace of mind throughout the process. Numerous reviewers celebrated repairs being completed ahead of schedule, reflecting the team's efficiency. The front desk and service staff were widely described as friendly, professional, and genuinely caring. A few customers noted concerns around paint color mismatches, parts fitment, and isolated communication gaps, as shared directly in their feedback. Overall, the overwhelming majority of customers expressed high satisfaction and enthusiastically recommended the shop to friends and family.
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"... take my car in on two different occasions. They were very thorough and you cant even tell that my car had been damaged. I want to personally thank the staff for your great ..." Read more
"... informed of all updates in a timely manner. They went above and beyond! I would recommend Caliber to anyone needing service!" Read more
"This place was a godsend! I could not have gotten better service, repairs, and customer care!"
"... provided a fantastic level of customer service. I am impressed by the quality of management, office staff, and technicians. Great job!" Read more
"Excellent communication and professionalism throughout the repair process. They did an excellent job repairing my vehicle"
"They were ready 7 days early! Which is a great reflection of the service they have"
"... weeks but they got it done in less than one week dropped it off on Monday, it was done on Thursday afternoon picked it up on Friday morning" Read more
"had three different completion dates"
"Was ready a week in advance, they did a great job."
"The process was seamless, I loved receiving daily communications on the progress of the repair job, and everyone on the staff was was incredibly friendly ..." Read more
"The repairs are flawless, and the communication along the way was great. We had a few delays due to part issues, but I was notified all along. Great job!"
"Awful. I called often to get updates because I was told I'd get a call back and did once out of at least 5 times. Zero communication unless I called and asked."
"Great communication throughout the process! I highly recommend them!"
"I never received a text to tell me my vehicle was done. I had to call them. But they were very helpful once ..." Read more

Likely to Recommend

Repair Quality

Excellent service

Customer Service

Likely to Recommend

Repair Quality

Brian, Sergio and Dione were great to work with and their shop did an excellent job repairing my GMC pickup.

Customer Service

My Experience

My Experience

They did a great job communicating and make the process easy even going the extra mile to take care of me. Really do appreciate them.

My Experience

Caliber went above and beyond to help us, special thanks to Brian, so grateful for your care.

My Experience

Caliber collision repair is excellent. We have used them on two different occasions and each time the outperformed our expectations. Most highly recommend Csliber!

Likely to Recommend

Solid shop.

Repair Quality

I would and have recommended they bring their cars here.

Customer Service

Big thanks to them. Great communication and service.

My Experience

Very quick and well done

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Great service and friendly staff!!!

My Experience

The staff was extremely helpful from start to finish. Dionne helped me get my rental car secured while I handled other details of the process. Sergio did a great job explaining everything and I felt completely confident leaving my vehicle with them.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Really great to work with, competent straight forward people who do a great job. I was very impressed with how they detailed my car before pickup. I would highly recommend them.

Customer Service

Really great to work with, competent straight forward people who do a great job. I was very impressed with how they detailed my car before pickup. I would highly recommend them.

Returned Clean

My Experience

Job well done and appreciate the expedited service. Will recommend.

Likely to Recommend

Repair Quality

They did a great job and I would recommend them.

Customer Service

Satisfied

Likely to Recommend

Repair Quality

The project was completed on time and on budget. The quality was some of the best I have seen. Awesome and friendly staff as well. Thank you!

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Everyone was kind and guided me through the process. Thank you!

Likely to Recommend

Repair Quality

Customer Service

My Experience

Hi! You all did an awesome job on the repair of the body of my Toyota Corolla. The only issue is that now that I have my car back, my windshield wipers do not work. I know this is likely a small issue that can be fixed quickly, but that is the outlying issue that is preventing me from 100% satisfaction with the work. Please reach out so we can figure out a solution. I am based in Culver City, CA so the issue will have to be repaired at the Santa Monica - Caliber Collision, or another Los Angeles based location. Thanks!!

Likely to Recommend

Repair Quality

The repair was done expertly and my car looks and drives like new. The staff were all super friendly and easy to connect with. One point was lost only because an minor electrical connection was not reconnected which prevented my windshield wipers from working after I drove the car home. Therefore I had to take the car to a local Caliber Collision in L. A. to reconnect the electrical. The second Caliber Collision fixed the problem in less than 20 mins. All in all, I definitely recommend Caliber Collision, but just ask that you double check all electrical components before handing cars back to their owners.

Customer Service

Brian and other staff members are kind and attentive.

Likely to Recommend

I have recommended the shop to others and will bring our car back if any other problems occur. Very happy with the work.

Repair Quality

This is the second time this location has worked on my car and they have been incredible! So professional and kind through this entire process. We will always bring our car to this location!

Customer Service

Every employee was kind to us and explain the process clearly.

My Experience

I always, and only use caliber collision! Homegrown feels… friendly service…. World class product. All oem replacement parts (per my request)!!!

Likely to Recommend

Repair Quality

The repair was perfect! The vehicle was dirtier when I received it back than when I dropped it off. A minor thing…

Customer Service

Brian and Dionne were excellent!! True professionals, gave me peace of mind about my repairs and were cordial in general.