Caliber - San Luis Obispo - Granada Dr
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Service Quality
My Experience - 5.0/5.0 -
Beautiful work, the communication with myself through Lorenzo was amazing, he kept me in the loop through every moment, he is AMAZING!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Lorenzo was super knowledgeable and helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Caliber was super professional and gave me frequent updates. The completed job was as good as new and they detailed the whole car.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 3.0/5.0 -
I would definitely tell them about my experience and let them make their own decision
Repair Quality - 5.0/5.0 -
The repairs on the car looked excellent
Customer Service - 2.5/5.0 -
I thought my service advisors, Derek and Tyler seem to have a good handle the location of the parts needed for the repair. However had some misinformation plus when I picked up the car the flat tire I had which I'd asked to be inflated wasn't and the electric car was not charged so I had to stop and charge before I could drive home. Both of these issues I felt were something that could have been done and would have caused me a lot less hassle. Plus I was given the wrong key fob. So when I tried to lock the car at my first stop the car wouldn't lock and I had to return to the repair shop. I just think that if you're going to be the only rivian service center in slo county, you need to take extra care with making sure that they don't complain to rivian about this lack of service.
Returned Clean
My Experience - 5.0/5.0 -
Courteous staff, Lorenzo communicated with me throughout the repair. Would definatly recommend your shop to friends if needed. Thank you for a great outcome
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0 -
The repair of the bumper looks great. There were a few spots that were marked in red to show where blemishes were. I noticed once I got home, those red marks were still there. There were also a few spots that looked like the wax/finish had been buffed out, and the vehicle appeared very dull. When the area was touched, it left a white chalky residue on my hands. I called to inquire about what it could be and was told that the clear coat was probably just thin in those areas. Was also told I could bring my truck back and they could get the red areas off. I work Monday to Friday 7:30-5:30. I unfortunately don’t have the time to just swing by for an hour while they remove what should have been done before ever giving me my vehicle back. I then had to spend $50 and time out of my weekend to get my vehicle washed so the markings could be removed. Derek who I dealt With was extremely kind and helpful, answered all of my questions. When I called To discuss my concerns, I spoke with Tyler, who essentially brushed me off and told me they could fix it easily, just come back. Not everyone has that luxury to “just come back”
Customer Service - 3.0/5.0 -
See previous comments. Derek was extremely helpful. Wish I could say the same about the others who I had Interactions with
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Caliber Collision did an excellent job repairing the dent on my vehicle and completed the work much faster than I expected, returning the vehicle within a week. I also greatly appreciated the team's friendly and professional support throughout the process. They were always willing to answer my questions and even provided transportation from my home for vehicle pickup, which made the experience very convenient. Overall, I am very satisfied with the quality of the repair and the outstanding customer service.
Customer Service - 5.0/5.0 -
I also greatly appreciated the team's friendly and professional support throughout the process. They were always willing to answer my questions and even provided transportation from my home for vehicle pickup, which made the experience very convenient.
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Still waiting for clear decals around tire area. I’ll need to call
Customer Service - 4.5/5.0 -
Ongoing communication and estimates went well.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Great communication from Lorenzo as the process went along. Very considerate staff. Very low stress.