Caliber - San Luis Obispo - Francis Ave

4.9 (340reviews)
98%
760 Francis Ave,  San Luis Obispo,  CA  93401
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In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Ford
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Reviews (340)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, seamless communication, and impressive timeliness. Many highlighted the repair work as flawless, with vehicles returned looking brand new, often cleaner than when dropped off. Daily text and phone updates were frequently celebrated, giving customers peace of mind throughout the process. Numerous reviewers noted their vehicles were completed ahead of schedule, reflecting the team's efficiency and dedication. The staff was widely described as professional, friendly, courteous, and genuinely caring. A few customers noted isolated concerns such as paint color mismatches, minor fitment issues, and occasional communication gaps, as shared directly in their feedback. Overall, the overwhelming sentiment reflects a highly satisfied customer base that enthusiastically recommends the shop.
AI-Generated from reviews written in the last 12 months
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"... take my car in on two different occasions. They were very thorough and you cant even tell that my car had been damaged. I want to personally thank the staff for your great ..." Read more
"Exceptional service and outstanding repair job. Everyone was helpful, courteous, and competent. The ..." Read more
"This place was a godsend! I could not have gotten better service, repairs, and customer care!"
"Your staff did a spectacular job restoring the damage on my car. Would highly recommend. Staff is courteous & friendly ..." Read more
"... Offered everything possible to minimize inconvenience. Quality of work was excellent." Read more
"They were ready 7 days early! Which is a great reflection of the service they have"
"... weeks but they got it done in less than one week dropped it off on Monday, it was done on Thursday afternoon picked it up on Friday morning" Read more
"great service! the repair work was well done and completed a day sooner than expected! very professional crew!!"
"Took 30 days before I got my vehicle back."
"had three different completion dates"
"The process was seamless, I loved receiving daily communications on the progress of the repair job, and everyone on the staff was was incredibly friendly ..." Read more
"Excellent communication and professionalism throughout the repair process. They did an excellent job repairing my vehicle"
"... a call back and did once out of at least 5 times. Zero communication unless I called and asked." Read more
"The repairs are flawless, and the communication along the way was great. We had a few delays due to part issues, but I was ..." Read more
"... scheduling the appointment, handling the paperwork, communication throughout the repairs, and getting back on the road. Wonderful customer service, with personable people ..." Read more

My Experience

They did a great job communicating and make the process easy even going the extra mile to take care of me. Really do appreciate them.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Exceptional service and outstanding repair job. Everyone was helpful, courteous, and competent. The Honda never looked better.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

THe work was done well, the communication was excellent

Customer Service

I was treated nicely and quickly

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was legitimately great to deal with

Likely to Recommend

I had used Rainbow auto body about 4 times previously. I was skeptical of the ownership change, but I was 100% happy with the Caliber experience.

Repair Quality

The car looks beautiful, and the paint is a perfect match.

Customer Service

Brian was very knowledgeable, and concerned about our needs.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Starting with the office staff I can say nothing but good things. They explained what would happen and what they planned to do with my car. Everything was explained and written out. The car looks great and it was done when they said it would be. A perfect 10

Likely to Recommend

Repair Quality

Great communication while my car is being worked on. The car looked great when finished. Friendly staff.

Customer Service

See previous comments.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very good service convenient and the work was outstanding. Would definitely recommend them and use them in the future.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

I’ve never received better Customer Service at a collision shop or most anywhere to be honest! This place is amazing

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very good job car seems Fine . I will see how it is down the road

Customer Service

Very courteous and good communication

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Caliber went above and beyond to help us, special thanks to Brian, so grateful for your care.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Excellent service

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Brian, Sergio and Dione were great to work with and their shop did an excellent job repairing my GMC pickup.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Caliber collision repair is excellent. We have used them on two different occasions and each time the outperformed our expectations. Most highly recommend Csliber!

Likely to Recommend

Solid shop.

Repair Quality

I would and have recommended they bring their cars here.

Customer Service

Big thanks to them. Great communication and service.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very quick and well done

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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