Caliber - San Rafael

4.9 (1,214reviews)

98%

(415) 456-3902

50 Medway Rd, San Rafael, CA 94901

98%

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50 Medway Rd
San Rafael, CA 94901

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About Caliber - San Rafael

See Photos

50 Medway Rd
San Rafael, CA 94901

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

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Reviews (1,214)

Sort By:
Newest
Rating

1,017 Customers Rated

5 Stars

69.2% Complete

(840)
4 Stars

9.6% Complete

(116)
3 Stars

2.1% Complete

(26)
2 Stars

0.7% Complete

(9)
1 Star

0.8% Complete

(10)
< 1 Star

1.3% Complete

(16)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its exceptional service quality, professional staff, and outstanding repair work. Many highlighted the seamless communication throughout the repair process, including regular text updates and proactive outreach that kept them well-informed at every stage. Repair quality was frequently described as flawless, with vehicles returned looking brand new and paint matched perfectly. Timeliness was another strong point, with numerous customers noting their vehicles were completed ahead of schedule. Customers also appreciated the added touch of receiving their vehicles cleaned and detailed. A few customers noted isolated improvement areas, including a desire for more timely and accurate updates on completion dates, occasional minor parts delays, and in one case, concerns about phone etiquette and incomplete repairs requiring a return visit. Overall, the vast majority of customers expressed high satisfaction and a strong willingness to recommend the shop.

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Service Quality
Timeliness
Communication

"Highest caliber of service I received in the auto industry ….ever. No kidding."

"... the repairs with frequent updates. Best of all, the repairs look great; I couldn't find any sign that the car's body had been worked on. Finally, the car was nicely detailed ..." Read more

"Great repair. Professional, on schedule, extreme high quality workmanship and service."

"Each part of the experience is incomplete, I have to come back for damages that should have been corrected. Found ..." Read more

"Before it was promised"

"They did a great job and got done quite early. That saved me quite a bit on my rental car cost."

"Repair was completed a week early!"

"Completed earlier than expectedpromised"

"Very good work and terrific customer service. Took too long to get repaired due to parts delay"

"... come into the shop. Outstanding customer service. He answered all my questions and called me to update me on the process of restoration." Read more

"Faster than expected with clear communication. Great quality work as well."

"Thanks for the regular communication throughout the process, and thanks for restoring my car to tip-top condition!"

"regular texts with updates. very helpful"

"... and pick it up. It would have been helpful to have more accurate advance notice of when the car would be ready." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Highest caliber of service I received in the auto industry ….ever. No kidding."

"... the repairs with frequent updates. Best of all, the repairs look great; I couldn't find any sign that the car's body had been worked on. Finally, the car was nicely detailed ..." Read more

"Great repair. Professional, on schedule, extreme high quality workmanship and service."

"Each part of the experience is incomplete, I have to come back for damages that should have been corrected. Found ..." Read more

"Before it was promised"

"They did a great job and got done quite early. That saved me quite a bit on my rental car cost."

"Repair was completed a week early!"

"Completed earlier than expectedpromised"

"Very good work and terrific customer service. Took too long to get repaired due to parts delay"

"... come into the shop. Outstanding customer service. He answered all my questions and called me to update me on the process of restoration." Read more

"Faster than expected with clear communication. Great quality work as well."

"Thanks for the regular communication throughout the process, and thanks for restoring my car to tip-top condition!"

"regular texts with updates. very helpful"

"... and pick it up. It would have been helpful to have more accurate advance notice of when the car would be ready." Read more

Anonymous (Ford owner) reviewed 10/28/26

Professional and communicative throughout the process. Very impressed.

Crispin (Toyota owner) reviewed 10/26/26

Nalini (Chevrolet owner) reviewed 10/26/26

The repair was great, the process was smooth, and Nelson and Javier were super helpful!

John (Genesis owner) reviewed 10/26/26

Fast service

Great service

Seyed (Lexus owner) reviewed 10/24/26

I had the best experience working with this Calliber Collision location. The manager was extremely friendly and helpful as well as other personnels! Thank you all for making this experience smooth and easy!

Stephen (Mercedes-Benz owner) reviewed 10/23/26

Caliber collision did an excellent job on my repair. On time and great price

Belle (Honda owner) reviewed 10/19/26

Frank (Lexus owner) reviewed 10/10/26

Excellent communication from Javier throughout the process. Would use Caliber again.

Suzanne (Toyota owner) reviewed 9/28/26

Jeffrey (POLE owner) reviewed 9/28/26

William (Lexus owner) reviewed 9/28/26

Henry (Ford owner) reviewed 9/24/26

Thea (Honda owner) reviewed 9/24/26

Javier is a great employee. Friendly, knowledgeable, and great customer service! Thank you for a job well done!

Anne (Toyota owner) reviewed 9/21/26

Thorough, professional and a great job

Bryan (Volvo owner) reviewed 9/21/26

Javier was great he kept me informed every step

Marvin (Toyota owner) reviewed 9/21/26

Britni (Genesis owner) reviewed 9/19/26

From start to finish the staff was welcoming and patient. From the front desk coordinator Ms. Kelly to the auto shop liaison Nelson, who kept me informed of the process and pricing upfront, was top tier!! Will definitely keep my business there for all future needs and refer others to them. Great job guys!

Thomas (Audi owner) reviewed 9/7/26

Jessica (Toyota owner) reviewed 8/27/26

This is not my first time bringing my car to this collision shop they always exceed my expectations

Services was great I will refer people to thru establishment

Toby (Toyota owner) reviewed 8/26/26

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It's not advisable to drive your car to an auto body repair shop if you see fluids leaking, the steering or suspension feels misaligned, the car is making an unusual noise after an accident, or if an air bag was deployed.

Caliber - San Rafael

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - San Rafael

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (1,214)

1,017 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -