Caliber - San Ramon

4.8 (2,893reviews)
97%
2700 Hooper Dr,  San Ramon,  CA  94583
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (2,893)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, excellent communication, and impressive timeliness. Many highlighted the seamless repair process, with vehicles frequently completed ahead of schedule. Customers appreciated receiving regular text and phone updates throughout the repair journey, making them feel informed and at ease. The quality of repairs was frequently described as exceptional, with vehicles returned looking brand new. A few customers noted areas for improvement, including occasional delays in parts availability, some incomplete repairs requiring return visits, and isolated concerns about staff friendliness at the front desk. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop to friends and family.
AI-Generated from reviews written in the last 12 months
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"... was also well managed, with frequent communication. The quality of the work is impeccable. I highly recommend." Read more
"Best customer service I have ever had from and auto repair business. Communication was perfect and timely."
"Professional, attentive, customer focused from the initial estimate through completion. Very good communication especially ..." Read more
"Service was exemplary, as was communication, the entire team and the repair. The repair was perfect and completed ..." Read more
"... the loop in regards to every step of the repair. My vehicle was completed a week earlier than promised. Keep up the good work and I would recommend your ..." Read more
"Y'all did a great job. Thank you so much for getting my car repaired so fast so that I was able to go out of town in time for the weekend. My number looks ..." Read more
"Everything ran smoothly and they had my car ready before the estimated time. They also washed so it was nice and clean when I ..." Read more
"Fantastic turn around time on repairs. Great job on top of it. You will be recommended."
"The delay was two days; however, they performed exceptionally well."
"... be professional, transparent and expedient. I was constantly kept in the loop in regards to every step of the repair. My vehicle was completed a week earlier ..." Read more
"... service I have ever had from and auto repair business. Communication was perfect and timely." Read more
"... Ramon,CA is truly excellent Auto Repair business. The staff communicates well and keeps the customers updated with phone calls and text messages. The staff and ..." Read more
"Communication was a 10 of 10 - I was kept appraised of the status of my vehicle during the repair - awesome."
"... very communicative throughout the entire process, keeping me updated and informed every step of the way. The repairs were completed on time, and everything ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was kept up to date while repairs happening. Very professional and courteous

Likely to Recommend

Repair Quality

Customer Service

The repair was done with perfection and care:

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Service was exemplary, as was communication, the entire team and the repair. The repair was perfect and completed ahead of schedule. 10 out of 10! Highly recommended!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great work

Customer Service

Satisfied

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great customer service. Car finished earlier than expected.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you Caliber Collision. You made the process super easy, and you were fast at getting the estimate done so I knew if my car was repairable. I am very thankful for the work you did on my vehicle and cleaning the front out and making sure I had a full tank. I hope I don’t need you again, but I am super thankful for you guys!

Likely to Recommend

Repair Quality

Thank you Caliber Collision!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I appreciated the manager Daniel and his focus on ensuring a positive customer experience. The receptionist was also very pleasant and helpful.

Likely to Recommend

Repair Quality

The manager Daniel was very focused on ensuring that I was totally satisfied w/ the repair work

Customer Service

The front desk attendant was very pleasant and helpful

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The car is very creaky. It makes creaking noises when I go over bumps or uneven surfaces.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very pleased with your service and quality of the work. Excellent timing with completion of the job as proposed initially.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

I was so impressed with Caliber Collision. They were incredible. From the day I brought my car in they were hands on. Melissa was wonderful. She could see how upset I was and took the time to explain what to expect. They kept me up to date every day on the status of my car. When the car was ready it was due to be released on a Friday, however, a part came in damaged and that put it into the weekend, so Daniel, the manager, came in on the Memorial Day weekend, so they could give the car to me. I cannot say enough about the care, professionalism and timely service they provided. And, my car looks like new.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would gladly return to Caliber for future work and would recommend to others

Repair Quality

I was totally satisfied with the service and would use Caliber again, and recommend them to friends/family. Thanks.

Customer Service

Staff was friendly and helpful - a huge plus, especially in the automobile service industry

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Ready to schedule the estimate. Friendly service consultant. Quick repair time.

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