Caliber - Santa Rosa - West

4.9 (215reviews)
100%
2789 Sebastopol Rd,  Santa Rosa,  CA  95407
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In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
Honda
I-Car
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Email

Reviews (215)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The team was widely recognized for being professional, friendly, and welcoming, creating a stress-free experience during stressful situations. Communication stood out as a key strength, with customers appreciating being kept informed throughout the repair process via timely updates. Timeliness was another highlight, as numerous customers were pleasantly surprised to receive their vehicles earlier than expected. A few customers noted the convenience of on-site rental car arrangements and complimentary rides, adding to the overall positive experience. Overall, the vast majority of customers expressed high satisfaction and indicated they would return and recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"The best service from start to finish made the process painless. I could not ask for better service I think you caliber."
"... first experience with Caliber and it was fantastic! Clear communication, exceptional work and timely. Would recommend to everyone I meet. Best" Read more
"It looks like it was brand new when I first got it.Amazing job great people. I would recommend anyone to go ..." Read more
"... exceptionally helpful, friendly, and professional. Their work was also great, and they even tried to finish the repairs quicker for me. They gave me a ride back ..." Read more
"... the staff was incredibly friendly and efficient! Got the repair done in 1 day and earlier than expected. They even dropped me off and picked me up when it ..." Read more
"My vehicle was ready and by my surprise, I was able to pick it up earlier than expected and that was phenomenal. Thank you caliber."
"... great customer service! My car looks like new and done earlier than I expected :" Read more
"... communication with me and with my insurance company. They got the job done much quicker than anticipated. So great to have our car back and looking great. ..." Read more
"promised in reasonable time but my car was ready sooner than I expected"
"... the staff was incredibly friendly and efficient! Got the repair done in 1 day and earlier than expected. They even dropped me off and picked me up when it ..." Read more
"That entire process I was kept in the loop ."
"... Everyone was so nice and the job was done quickly. Communication about the status of the work was so nice so I could plan my day and pick up for my car." Read more
"Caliber was great to work with and loved their communication with me and with my insurance company. They got the job done much quicker than ..." Read more
"... great job with the repair and were very professional. Kept me informed all along the process." Read more
"... job. My car looked great when I got it back. And the communication was spot on! Everyone was super friendly. Hopefully i never need their services again but if ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was wonderful thank you for everything my car looks wonderful ❤️

Likely to Recommend

Repair Quality

Customer Service

They were great

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Fast and easy to work with, they take care of the insurance paperwork

My Experience

My USAA insurance recommended Calibur Collision. From my first experience I was impressed with their professionalism and focus on service. My repair was done in a timely manner and with the greatest of care to return my vehicle to its pre-crash state...and even a little better. I would use them again in a heart beat.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Paint peeling from bottom of bumper

Likely to Recommend

Repair Quality

Most work was completed and the customer service was excellent. The bumper cover though has paint that is peeling on the bottom.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Shakir did a wonderful job. Great staff. Went out of their way to make me comfortable and ease the stress.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Very professional and informative. Kept me up to date on the repairs. Truck looks perfect 👌

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

We had caliber help with brightening up our headlights. Everyone was so nice and the job was done quickly. Communication about the status of the work was so nice so I could plan my day and pick up for my car.

My Experience

Amazing service and friendly people

Translated from Spanish by Carwise
Translation unavailable. Please try again later.

Likely to Recommend

Repair Quality

Muy buen trabajo es la servers vez que estoy con este tater.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Great job. Very professional. Kept me well informed. Thank you.

Likely to Recommend

Repair Quality

did a great job with the repair and were very professional. Kept me informed all along the process.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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