Caliber - Schenectady

4.8 (3,484reviews)

96%

(518) 346-3046

1751 State St, Schenectady, NY 12304

96%

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1751 State St
Schenectady, NY 12304

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Instant Estimate

Schedule an estimate appointment

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About Caliber - Schenectady

See Photos

1751 State St
Schenectady, NY 12304

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 8 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

Call

Website

Reviews (3,484)

Sort By:
Newest
Rating

2,778 Customers Rated

5 Stars

66.6% Complete

(2319)
4 Stars

7.8% Complete

(271)
3 Stars

2.3% Complete

(80)
2 Stars

1.1% Complete

(37)
1 Star

0.4% Complete

(15)
< 1 Star

1.6% Complete

(56)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new or better than before. The team received high marks for professionalism, friendliness, and attentiveness throughout the repair process. Communication was a standout strength, with customers appreciating frequent text and call updates that kept them informed at every stage. Timeliness was another highlight, as many vehicles were completed ahead of schedule. A few customers noted concerns including paint match issues, unexpected price differences between estimates and final costs, and occasional gaps in proactive communication. These improvement points reflect direct customer feedback and represent opportunities to further elevate an already strong service experience.

Select to learn more

Service Quality
Timeliness
Communication

"Blown away by the service we received! From start to finish couldn't have asked for more! They went above and ..." Read more

"The repair work was excellently done, very good quality. However, my car was returned moderately dirty - there ..." Read more

"... absolutely impressed with Caliber Collision. The repairs to my Subaru are absolutely perfect, better than new. The staff are all courteous, professional and considerate. ..." Read more

"... a half to turn around. When I came to pick it up the paint was awful. Completely orange peel texture. When I brought it up the guy tried to play it off ..." Read more

"My car was returned clean and repaired perfectly"

"It was done so much earlier than I expected!!!"

"My vehicle was finished four days early and it looked brand new"

"... ~210 and the estimated completion date was 227, but they had me back in my car by 217! I was not expecting that fast of a turnaround as based on the lot, it appeared ..." Read more

"Four days later than promised"

"Job well done. Finished sooner than the estimate and even though cost ended up double, its ok because insurance paid for it. Even put air ..." Read more

"Loved the SMStext feature with updates. Even if I was not speaking to an actual person, I still felt connected ..." Read more

"... step of my vehicle repairs via text was remarkable. Not one day went by that I had to wonder how things were progressing. My vehicle looks amazing from the repairs to the ..." Read more

"Text updates are great but theyre so generic they dont help much. I was also given minima answers when I did call and ask specific questions."

"... that they would keep me informed about the progress, I didn't hear from them for a week and a half and had to call them to get an update. Two days later a rep called ..." Read more

"I really appreciated the way that the office kept me informed throughout the process, and the walkthrough during pickup. It is that kind ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Blown away by the service we received! From start to finish couldn't have asked for more! They went above and ..." Read more

"The repair work was excellently done, very good quality. However, my car was returned moderately dirty - there ..." Read more

"... absolutely impressed with Caliber Collision. The repairs to my Subaru are absolutely perfect, better than new. The staff are all courteous, professional and considerate. ..." Read more

"... a half to turn around. When I came to pick it up the paint was awful. Completely orange peel texture. When I brought it up the guy tried to play it off ..." Read more

"My car was returned clean and repaired perfectly"

"It was done so much earlier than I expected!!!"

"My vehicle was finished four days early and it looked brand new"

"... ~210 and the estimated completion date was 227, but they had me back in my car by 217! I was not expecting that fast of a turnaround as based on the lot, it appeared ..." Read more

"Four days later than promised"

"Job well done. Finished sooner than the estimate and even though cost ended up double, its ok because insurance paid for it. Even put air ..." Read more

"Loved the SMStext feature with updates. Even if I was not speaking to an actual person, I still felt connected ..." Read more

"... step of my vehicle repairs via text was remarkable. Not one day went by that I had to wonder how things were progressing. My vehicle looks amazing from the repairs to the ..." Read more

"Text updates are great but theyre so generic they dont help much. I was also given minima answers when I did call and ask specific questions."

"... that they would keep me informed about the progress, I didn't hear from them for a week and a half and had to call them to get an update. Two days later a rep called ..." Read more

"I really appreciated the way that the office kept me informed throughout the process, and the walkthrough during pickup. It is that kind ..." Read more

Wellimeana (Toyota owner) reviewed 10/21/26

I was very happy with the service I had with Caliber Collection! Thank you guys very much, And I will give the reception a 5. because she wasn’t very nice.

James (Honda owner) reviewed 10/19/26

They would really good about sending out update about my car and making sure that they were communicating all the time.

Virginia (Nissan owner) reviewed 10/19/26

Joseph (Subaru owner) reviewed 10/19/26

Missed a part on reassembly

Tea (Volkswagen owner) reviewed 10/16/26

Kendall was absolutely amazing, super informative and kept me updated every step of the way! Reception ladies were also very fast and efficient! 10/10 recommend.

Jolene (Chevrolet owner) reviewed 10/14/26

Very knowledgeable, helpful and courteous staff. Would recommend to others

Michael (Volkswagen owner) reviewed 10/12/26

Great job thank you

Leslie (Kia owner) reviewed 10/9/26

Eddie (Mercedes-Benz owner) reviewed 10/8/26

It was a good experience.

Jacob (Acura owner) reviewed 10/6/26

Quick turn around. Friendly staff. Good quality with finished product

Bruce (Mazda owner) reviewed 10/5/26

Great customer service. Flexible and accommodating

Great job

Jamie (Hyundai owner) reviewed 10/1/26

Javi (Honda owner) reviewed 9/30/26

Attentive Great service

Tamika (Honda owner) reviewed 9/30/26

We have a large household with multiple drivers, some being teens or new drivers. Which means we need repairs done annually/semi-annually depending on mishaps. We have always gone to Caliber Collision except one time when my husband accidentally chose the wrong repair shop with our insurance company. I was NOT happy with their work and will always come back to Caliber. Everyone, and I mean everyone is professional, kind, attentive, and great communicators. The work is always detailed and we never have any issues. Thank you for returning our cars to pre-collision shape after our family beats them up!

Annunziata (Infiniti owner) reviewed 9/28/26

Kevin (Nissan owner) reviewed 9/25/26

Fast effective. Good communication. Kept me up to date. Quality work. Friendly also

I appreciate the quality of the work this organization does as well as the constant communication to provide updates.Great customer service

Freddie (Acura owner) reviewed 9/24/26

Amazing job great people

Again great people

Danielle (Honda owner) reviewed 9/24/26

Amy (Audi owner) reviewed 9/24/26

I would highly recommend this shop for repairs.

The paint job and overall work looks very good. Sara was great to work with and provided timely and frequent communication as did Whitney.

The customer service was outstanding. Frequent updates and communication. Sara was a pleasure to work with.

Gurumattie (Mercedes-Benz owner) reviewed 9/24/26

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Normally it's not possible for an auto body shop to provide an accurate estimate over the phone because they will need to inspect the vehicle for hidden structural damage.

Caliber - Schenectady

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Schenectady

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (3,484)

2,778 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 4.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -