Caliber - Seattle - Aurora
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
You did really easy for this whole process. Information you provided during your service was amazing and outstanding.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Amazing customer service and body work! Thank you Rob!!!!!!
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Fixed what was damaged reasonably quickly ,especially around holidays, with constant communication. Lifetime warranty gives me confidence that no parts are going to fall apart next week. Looks great. Would recommend to peers.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
Bumper/trunk repair was good and high quality, but cargo net hooks were not reinstalled.
Customer Service - 4.0/5.0 -
Fred was good, but it was difficult to get updates directly from shop.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It was quick! I didn't think it was going to be done so soon!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you Fred for taking care of my car and me!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
We were disappointed with our experience. Prior to leaving the car with Calliber Collision we were aware of a paint scratch that was present on the front bumper. When we arrived to pick up the car, there was a noticeably larger scratch on the front bumper, passenger side. The manager claimed that that scratch was there however it appeared to be a fresh scratch and bigger than what we were aware of.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
An additional scratch was made to the front bumper on the passenger side while at the shop.
Customer Service - 2.5/5.0 -
While trying to express that there was an additional scratch, we were told that the scratch on the front bumber on the passenger side was present prior to dropping the Honda Accord off. A small paint scratch was present at time of dropping off however the scratch was bigger than what was present initially and it was obvious that it was a new scratch.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Fred was incredibly helpful!
Returned Clean
Likely to Recommend - 4.0/5.0 -
My only hesitation is that Caliber went ahead with the work before the insurance had approved it - I appreciate their dedication to getting the car fixed within a reasonable timeframe, but this caused quite a bit of confusion between myself, the insurance company an Caliber. On one hand I was being told my car was fixed and I could pick it up, but then I was also receiving phone calls from the insurance company saying my car was totaled.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The guy who took care of my car was Joe. He is extremely friendly and helping. The lady at the desk is very friendly as well