Caliber - Seattle - Aurora
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
I liked the daily text updates a lot! That was super easy!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
Overall is good. People are decently nice and responsible. However, the 1st time I came to pick up my car when I was told my car is ready. The backup sensors and battery were not working. The issue with the backup sensor was kinda easy to be noticed if anyone double was to check it. And I don’t know how the battery was worn since the car was being fixed from the outside. But Caliber got them taken care of so that is much appreciated! Thanks!
Customer Service - 4.0/5.0 -
Overall is good. People are decently nice and responsible. However, the 1st time I came to pick up my car when I was told my car is ready. The backup sensors and battery were not working well. The issue with backup sensor was kinda easy to be noticed if anyone double was to check it. And I don’t know how the battery was worn since it was being fixed from the outside. But Caliber got them taken care of so that is much appreciated! Thanks!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone that assisted me was friendly, professional, and made my experience one that would encourage others to bring their business here.
My Experience - 0.0/5.0 -
The repair was done beautifully and I appreciated getting the car back so clean. The things I wasn’t satisfied with; 1. Email updates that had inadequate information and no phone calls although I called and asked to be updated by phone. 2. The car was returned completely empty although I had left it with a quarter of a tank. I had to get gas within two blocks. I’m not sure how they put miles on my car while it was there.
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
The car repair looks perfect. The car was returned very clean which was awesome. The communication with the collision place was less than stellar. They’ve never phoned and the emails were in adequate information. Also the car absolutely on empty when I brought the car with a quarter tank of gas. Not sure how they
Customer Service - 2.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
My Experience - 5.0/5.0 -
The communication was amazing and I loved the text feature. Way less disruptive than phone calls.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Such great communication.
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
I loved the employees I met at the office and thank them so much, especially Debra and Sherry and Joe for really helping ease my stress. Even though I came in without an appointment, they were able to help me. I’m giving a 9 because I think the company should make the process more clear from the beginning after I select Caliber Collision from my insurance company State Farm. The Saturday hours were not listed correctly and when I got to the shop and tried to call the help number, I waited for 30 minutes for someone to answer and tell me they were just the national voicemail service and could not help me.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Great work, but actually getting scheduled was strangely difficult
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Wonderful work! I will be writing a positive Google review:)
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Friendly staff and awesome job. They were quick
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It looks as good as new! Can’t even tell!
Customer Service - 5.0/5.0 -
Extremely helpful and sweet customer service!
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
body work looks fine, damage only to rear of vehicle, but battery died within 48 hours of picking up vehicle ....
Customer Service - 4.5/5.0 -
had to call to get status of work, did not get updated text messages consistently.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Frequent status updates, friendly staff and fast service. Will definitely recommend others.